**About the opportunity** If you are someone who enjoys challenges and believes in the power of results, this position is for you! At Sempre, we aim to simplify lives through technology, innovation, and human connection, keeping people connected to what truly matters. We seek talents who want to grow with us and leave their mark in an environment that values respect, continuous learning, and diversity. **Description:** We are looking for a Customer Service Representative to provide customer support via phone, chat, and other digital channels, offering assistance, resolving requests, and ensuring a welcoming, clear, and efficient experience. **Responsibilities:** * Provide support via phone, chat, and other digital channels; * Resolve questions, register requests, and guide customers clearly and empathetically; * Identify needs and offer the best possible solution for each case; * Follow protocols, recording information in an organized and accurate manner; * Handle complaints professionally, seeking quick and effective resolutions; * Collaborate with the team to continuously improve service processes and practices; * Meet quality, productivity, and customer satisfaction targets. **Requirements:** * Strong verbal and written communication skills; * Empathy and active listening ability; * Organization and attention to detail; * Problem-solving agility; * Basic computer knowledge: necessary to operate our support systems; * Availability to work from 3:40 PM to 10:00 PM. **What we offer:** * Comprehensive training and continuous support; * A collaborative, dynamic environment full of opportunities; * A culture that values people, respect, inclusion, and professional growth. At Sempre Internet, we believe that working well also means living well. That’s why we offer a complete benefits package designed for your well-being, growth, and quality of life, both inside and outside of work. **See everything available to you:** **University Partnerships** Invest in your future with special conditions to keep learning. **Salary Advance** Unexpected events happen—count on us when you need it. **Dental Plan** Healthy smiles and care that makes a difference. **Christmas Basket** A special gift to celebrate the end of the year with gratitude. **Discount Club** Save on stores, services, and exclusive experiences. **Medical Insurance and Mediquo** Complete health care with digital support and accessible services. **Pharmacy Partnerships** Discounts and convenience when caring for yourself and your family. **Food Voucher / Meal Voucher** More flavor and energy for your daily life. **Transportation Voucher** Ease and savings getting to work every day. **Bonus Internet** More connectivity for what truly matters. **Life Insurance and Funeral Assistance** Peace of mind and security during difficult times. **Day Off** A special day off to celebrate in your own way. **Inclusion and diversity** At Sempre Internet, **a**ll people are welcome. People with disabilities (PwD) and/or those rehabilitated by INSS may apply. We value authenticity and believe diversity strengthens our team.