At Kapazi, we believe that transparent and human relationships make all the difference. We are seeking a Collections Assistant to work in an organized, responsible, and collaborative manner—contributing to the company’s financial health and helping build respectful relationships with our customers. **Responsibilities and Duties** * Conduct collections of outstanding amounts from individual and corporate clients via phone, email, and WhatsApp; * Negotiate payment methods, installment plans, and agreements in accordance with company policies; * Issue invoices, agreements, and extrajudicial notices as needed; * Update registrations, records, and contact history in the system; * Prepare collections reports and delinquency indicators to support management; * Refer critical cases to the Legal Department; * Act with quality, organization, confidentiality of information, and compliance with legal requirements and best customer service practices. If you are communicative, organized, and enjoy working with a solution- and relationship-oriented focus, join the Kapazi family and help us build a better future together. **Requirements and Qualifications** **Mandatory Requirements** ----------------------------- * Completed high school education; * Experience in active collections; * Basic Excel knowledge; * Experience with collections systems; * Strong oral and written communication skills, negotiation ability, and empathy. **Additional Information** **Essential Benefits** ------------------------- * **Transportation Allowance or Fuel Allowance:** Flexible option for your commute, with a maximum payroll deduction of only 6%, as permitted by law. * **Meal Allowance:** R$521.00. Fully covered by the company—no cost to you! * **On-Site Meals:** Enjoy our dedicated cafeteria for just R$30.00 per month. * **Parking:** Added convenience for those who drive their own vehicles. * **Wellhub (Gympass):** Access to gyms, fitness studios, and health & wellness apps. * **Life Insurance:** Fully covered at no cost, providing greater security for you and your family. * **Daily Bread Program:** Complimentary coffee served in the cafeteria before each shift begins. **Caring for You Is Our Priority** (Benefits Effective After Probationary Period) ----------------------------------------------------------------------------- * **Health Plan (Hapvida):** Comprehensive coverage for you, with optional inclusion of spouse and children. Co-payment and premiums adjusted according to age group. * **Dental Plan (DentalUni):** Free for employees; available for dependents at affordable rates. * **Pharmacy Benefit:** Easy access to medications with a monthly limit of R$150.00, deducted directly from payroll. **Learn About Our Programs** ------------------------------- **Koruja Program (Parental Support)** ------------------------------------------- * **Welcome Baby Kit:** Following the baby’s birth, we deliver a kit containing a maternity bag, hygiene items, and a Kapazi baby play mat. * **Childcare Assistance:** Financial aid for mothers with infants aged 5 to 11 months. * **Monthly Diaper Initiative:** We provide **4 packs of diapers per month** to employees with babies up to 1 year and 6 months old. **Eduka+ Program (Development and Education)** ------------------------------------------------- * **Educational Partnerships:** Exclusive discounts at partner schools and universities. * **Education Incentive:** Subsidy of 25% to 70% for undergraduate and technical education. (Per internal program policy) * **Corporate Library:** Promote reading through free loan of books across multiple genres. **Kuide-se+ (Well-being and Quality of Life)** ------------------------------------------------ * **Annual Flu Vaccination Campaign:** Conducted yearly. * **OnHappy:** Discount platform for travel, accommodations, and airfare—available from day one. * **Mental Health Support:** Monthly active listening sessions with a psychologist, discussion circles, and subsidized psychotherapy (50% covered by Kapazi). (Per internal program policy) **Our Differentiators: Recognition, Culture, and Opportunities** ---------------------------------------------------------------- * **Who’s Missing Makes a Difference Program:** Attendance-linked benefit. Meeting eligibility criteria entitles employees to an additional R$200.00 on their Meal Allowance. * **I Recommend Program:** Employee referral program. For each successfully hired referral, the referring employee receives a R$150.00 Kapazi product voucher. (Per internal program policy) * **School Supplies Kit:** Distribution of school supply kits for children aged 4 to 14 years. * **Internal Events:** Team integration and celebrations throughout the year. * **Monthly Birthday Honorees:** Personalized Kapazi gifts delivered to employees celebrating birthdays each month. **Work Schedule** ----------------------- Monday through Friday, from 8:00 AM to 6:00 PM, with a 1 hour and 12 minute lunch break. Kapazi was founded in 1978, initially offering waterproofing and cleaning services for fabrics, carpets, and upholstery, and soon expanded into doormat retail. Its founder, Seu Perez, pioneered customized carpet production—starting with door-to-door sales and handcrafted manufacturing. Over time, the company grew, executing its first large-scale import and establishing a national manufacturing facility in Mairiporã/SP, later relocated to Almirante Tamandaré/PR, where it currently operates a 40,000 m² plant. Most recently, Kapazi inaugurated a new factory in Marechal Deodoro/AL, with an investment of R$55 million. Kapazi has diversified its portfolio, offering solutions in carpets, vinyl flooring, and synthetic grass—serving residential, commercial, automotive, and nautical sectors, with over 2,500 SKUs. The company stands out for customization, tailoring solutions to meet each client’s specific needs. Additionally, it exports both products and proprietary technology to several countries across the Americas. With distribution centers in Curitiba, São Paulo, Santa Catarina, and Maceió, Kapazi serves over 12,000 points of sale across Brazil—including major retail chains. The company continues investing in innovation, industrial flexibility, and sustainable practices to further expand its market presence.