Job Summary: We are seeking a talented Customer Service Representative for our Success Team, who will support citizens’ experiences with empathy, organization, and problem-solving. Key Highlights: 1. Join a team that supports, respects, and collaboratively innovates. 2. Accelerate your career in an environment filled with continuous opportunities and challenges. 3. Contribute to transforming access to public services through innovation. Citizen Experience is looking for a talented and **out-of-the-box** **Customer Service Representative** to join our **Success Team**. If you possess exceptional skills in **processes**, are communicative, and comfortable interacting with **people**, this could be the opportunity you’ve been waiting for! Here, we are part of an exceptional team where we **support**, **respect**, **contribute**, **motivate**, and collaborate **creatively** — this is how the best ideas emerge. If you’re seeking to **accelerate your career** in an environment brimming with **opportunities**, where acceleration means not only advancing in roles and responsibilities but also tackling constant challenges, don’t miss this chance! **Responsibilities and Duties** **Responsibilities and Duties:** **Your main responsibilities** You will be a key point in the citizen’s experience, performing activities such as: * **Public service delivery:** greeting, guiding, and clarifying questions about available services with empathy and clarity; * **Document screening and verification:** ensuring all information is accurate before forwarding; * **Processing requests:** assisting with form completion, data collection, and forwarding services such as ID cards (RG), driver’s licenses (CNH), and appointments; * **Administrative support:** updating records, organizing and archiving documents, and maintaining databases; * **Queue and appointment management:** organizing the service flow to ensure agility and reduce waiting time; * **Problem resolution:** promptly and courteously resolving inquiries, escalating more complex cases when necessary. **Requirements and Qualifications** **Requirements** * Completed High School education; * Basic knowledge of Microsoft Office suite; * Good typing skills; * Prior experience in customer service is considered a plus. **Additional Information** **Compensation and Work Schedule** * **Salary:** R$ 1\.621,00 **Work schedule:** * Monday to Friday * 09:12 AM to 07:00 PM\. **Work location:** Avenida Cristiano Machado, 11833, Vila Clóris, Belo Horizonte \- MG, 31744\-007, Brazil **Our benefits package includes:** **Transportation Allowance** (6% deduction) **Birthday Day Off** – a full day just for you to celebrate however you wish! **Health Insurance Plan** – co-payment based; the company covers the employee’s monthly premium. **Dental Insurance Plan** – co-payment based; the company covers the employee’s monthly premium. **Meal/food allowance** – R$ 25.73 per day for meals. **Wellhub** – take care of your body and mind with gyms and physical activities. **ZenKlub** – emotional health support. **Life Insurance** – because we value your safety and peace of mind. **Pharmacy Discounts** – savings on medications and wellness products. **SESC Partnership**. **Variable Compensation Plan**. We are **CiX – Citizen Experience**, a govtech dedicated to transforming access to public services — simplifying citizens’ lives through innovative solutions, greater technology adoption, and improved efficiency. Our goal is to integrate physical and digital channels to deliver a seamless experience. Here, we value teamwork, innovation, and commitment to excellence. If you seek a dynamic workplace offering continuous learning opportunities and challenging projects, join our team! \#ForPeople
João Silva
Indeed · HR
João Silva
Indeed · HR
