**Working Hours:** * Monday to Friday, 7:30 AM to 5:00 PM; Saturday, 8:00 AM to 12:00 PM **Main Responsibilities:** * Monitor the entire order process; * Handle orders (verification, adjustments, shipment date changes, rejections, postponements, and order phasing); * Contact customers via email, WhatsApp, and telephone; * Daily monitoring of cuts, returns, and suspended shipments; * Validation of performance indicators; * Support meetings with customers and the commercial team (in-person and online); * Contact internal and external customers to ensure order alignment; * Monitor product replenishment and fulfillment; * Collaborate with customers and the commercial team on product registration maintenance; * Schedule and coordinate deliveries with stores/DC/factories or billing units Minimum Education: High School Diploma (Secondary Education) * Annual PPR * On-site meals * Dental plan * Health insurance * Career development plan * TotalPass * Transportation allowance * Life insurance * Pharmacy benefits * Mental health platform * VA – Meal allowance