**Tracking delivery incidents:** Monitoring delivery failures with supplier support, such as recipient absence and undeliverable addresses; Monitoring vehicles awaiting unloading for subsequent charges, including redeliveries and daily fees; Sending additional charges to the supplier, such as unloading / palletization / exclusive vehicle use and warehousing; Sending terms / DAREs for payment and cargo release; Daily monitoring of Report 108 to open incidents in real time; Monitoring Report 150 (delayed shipments) to avoid carrier liability and proactively inform customers; Tracking NF-e requests received via phone / CHAT / WhatsApp and email; Daily tracking of spreadsheets for dedicated customers; Monitoring reverse pickups; Issuing returns and additional fees (daily fee / warehousing / rural zone); Manual delivery confirmations for NF-e where the partner does not use the SSW system;