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Job Summary: Responsible for managing the order portfolio, ensuring process smoothness, perfect order delivery, and customer satisfaction. Key Highlights: 1. Order-to-Cash management and inventory analysis for cut recovery 2. Focus on customer satisfaction and problem resolution 3. Participation in meetings with internal departments and customers Responsible for daily management of the order portfolio, interacting with internal departments to ensure process smoothness and guarantee perfect order delivery. **Responsibilities and Duties** **Responsibility:** * Manage the Order Portfolio – Order-to-Cash management. * Inventory analysis focused on cut recovery. * Order processing and review. * Handle order complaints and non-conformities; monitor customer satisfaction. * Ensure customer satisfaction with customer service. * Periodically prepare and track OTIF (On-Time In-Full) for your customer portfolio, evaluating supply chain performance and discussing improvements with interfacing departments. * Participate in meetings with other company departments, presenting results, action plans, resource needs, and support requirements to achieve objectives within your scope of responsibility. * Attend periodic meetings with customers in your portfolio, discussing and presenting action plans to improve service levels. * Consolidate key customer service indicators and internal service levels; **Requirements and Qualifications** **Education:** * Bachelor’s degree in Business Administration, Logistics, or related fields. **Experience / Technical Knowledge:** * Strong experience and practical knowledge in Customer Service within Logistics Operations; * Strong communication and customer service skills; * Strong analytical capability; * Proficiency in Microsoft Office tools and familiarity with CRM systems; * Knowledge of SAP system – SD module and Power BI; * Hands-on profile with passion for problem solving; * Flexibility and adaptability; * Collaborative spirit, commitment, curiosity, ownership mindset, and ability to interact effectively across all organizational hierarchy levels. **Additional Information** **Check out our benefits:** **For You:** * Remote Work Allowance* * Food Allowance * Meal Voucher* * On-site Meals* * Transportation Voucher * 40% discount on our products * Partnerships with Educational Institutions * Pharmacy Card* * Corporate University **For Your Family:** * Daycare Assistance * Extended Maternity Leave * Maternal Support Program * “Baby on Board” Program **For Your Health:** * Health Insurance * Dental Insurance * Life Insurance * TotalPass * Flu Vaccination * ***Benefits may vary by location.*** **We are Grupo Farmax, an ecosystem of brands born with the purpose of delivering care to all people through access to health, beauty, and wellness products.** For over 45 years, we have continuously evolved, expanding our portfolio and strengthening our presence in the Brazilian market, always mindful of the impact we generate on people and communities. Today, **Grupo Farmax brings together brands** that are part of the daily lives and histories of millions of consumers, such as **Sunless, Hidraderm, Farmax, Negra Rosa, Sanavita, Óleos e Moskitoff**. Each brand maintains its unique identity, yet all are united by the same conviction: **care is plural, accessible, and must be present at every stage of life.** We grow driven by innovation, sustainability, and, above all, our people—the greatest asset of Grupo Farmax. Here, growth is part of our essence because we believe care begins at home and extends to the world, generating positive impact, inclusion, and transformation every day. **\#JoinFarmax**
