**SUMMARY:** Receive and provide support services to customers, patients, visitors, and suppliers; handle telephone inquiries and provide information in clinics, schedule appointments and examinations, and receive customers or visitors; assess their needs and direct them to the appropriate location or person; schedule services; observe internal security protocols by verifying customer documents and notifying security personnel about unfamiliar individuals; collect cash payments. Organize information and plan daily work activities. **RESPONSIBILITIES:** * Control access to the clinic and welcome patients, professionals, and suppliers; * Always greet customers, partners, suppliers, and staff with courtesy and professionalism; * Guide customers on initial procedures, inform them of appointment times and estimated waiting times, and indicate locations of service areas, restrooms, and the staff lounge; * Complete patient registration with all required information (request patient documents and upload the customer’s photo into the system); * Keep customer registration data always up to date; * Collect cash payments (cash or card) according to the clinic’s price list or the budget agreed upon between the patient and the clinic; * Clarify customer questions regarding the clinic’s operational procedures; * Be punctual, arriving at the scheduled time to prepare necessary materials and equipment for operations; * Avoid delays so that patients do not need to wait for the clinic’s preparation before service begins; * Interact continuously with all individuals involved in the service process: professionals, assistants, suppliers, patients, companions, material distributors, sales representatives, and visitors. Therefore, must always remain attentive, helpful, and friendly to ensure harmony and a positive impression on visitors; * Pay close attention to visitors and companions, offering entertainment and care to ensure they form an excellent impression of the clinic; * Strictly manage the schedule for appointments, examinations, and surgeries; * Confirm patient attendance for appointments, examinations, or surgeries in advance; * Check for available time slots and gaps between scheduled patients to accommodate walk-ins or emergency cases; * Schedule walk-ins and emergencies without causing chaos or disruption to dentists’ schedules; to achieve this, become familiar with patients, establish priorities, communicate possible delays respectfully and attentively, and follow the Institute’s procedures; * Accurately understand messages, listen attentively, record all details, and always verify information: name, contact phone number (even when the patient insists he/she already knows it) and/or email address, and guarantee response deadlines; * Organize and maintain an orderly file containing patients’ examination reports and documents. * Answer telephone calls no later than the third ring; * Ensure adequate supply of consumable materials (A4 paper, paper clips, stapler with staples, pens, etc.) and cleaning supplies for the reception area, as well as first-visit registration forms; * Maintain a sufficient and organized supply of shoe covers. * Proficiency in Microsoft Office suite, email, Google Drive, PDF, and Excel. * Wear uniform or appropriate attire while working at reception. * Personal appearance consistent with the position: neat hair and light makeup. * Medical records must be organized and separated for daily consultations. * All consultation-related information must be entered into the patient management system. * Contact clients from the database to encourage them to schedule their first appointment at the clinic. Book the appointment, confirm the scheduled time, and receive the client. * Organize consultations for patients enrolled in course modules. **GENERAL NOTES** * The receptionist is the guardian of the entrance—the area where patients and their companions wait before their appointments. Therefore, it is essential that this environment be impeccably tidy, clean, pleasant, free of noise, arguments, clutter, and excessive sound that might disturb patients; * Restrooms must be sanitized, chairs arranged neatly, air conditioning set to 23°C, and TV volume adjusted appropriately for the environment, playing instrumental music and/or MPB.