**About Instituto Nascer** Instituto Nascer is a clinic specializing in comprehensive prenatal care, recognized for its humanized approach, technical excellence, and close, attentive care to patients. Our purpose is to ensure that each patient feels safe, well cared for, and welcomed from the very first contact with the clinic. **About the Position** We are seeking an experienced Receptionist with a background in high-standard customer service. This role entails being the first point of contact for our patients and plays a fundamental part in shaping the clinic’s service experience. We seek a friendly, organized, communicative individual who genuinely enjoys interacting with people. We are looking for someone with positive energy, courteous service demeanor, and attention to detail—ensuring efficiency and excellence in every interaction with patients. **Key Responsibilities:** Greet patients cordially and warmly Provide in-person, telephone, and WhatsApp-based service Schedule appointments, tests, and procedures Confirm appointments and track patient follow-ups Support reception organization and service workflow Enter and record data in the clinic’s system Assist in presenting and offering the clinic’s complementary services Ensure clarity and quality in written communication with patients Collaborate closely with administrative, financial, and commercial departments **Requirements** Completed high school education Excellent verbal and written communication skills Strong aptitude for public-facing service Proficiency in computer use and Microsoft Office (especially Excel), CRM, and management systems Ease of use with WhatsApp and service platforms Organizational skills and attention to detail Efficiency and proactivity Friendliness, courtesy, and professional conduct **Preferred Qualifications** Prior experience in reception at clinics or healthcare settings Experience with clinical practice management systems Excellent typing and writing skills **Candidate Profile We Seek** We seek an individual who: Is naturally friendly and welcoming Maintains positive energy daily Enjoys serving people Is organized and detail-oriented Can thrive in a dynamic environment Demonstrates professional conduct and appropriate appearance Communicates clearly and politely via WhatsApp **What We Expect From This Professional** Reception is one of the most critical areas influencing the patient’s experience within the clinic. Therefore, we seek someone who understands that small details make a significant difference in service delivery. Compensation: R$1\.970,00 \- R$2\.800,00 per month Benefits: * Medical insurance * Dental insurance * Free parking * Meal allowance * Transportation allowance Workplace: On-site
João Silva
Indeed · HR
João Silva
Indeed · HR
