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Job Summary: Professional responsible for performing installations and repairs on FTTH/FTTA networks, conducting maintenance, and resolving telecommunications service issues. Key Highlights: 1. Install and repair FTTH and FTTA network technology 2. Perform preventive and corrective maintenance on installed services 3. Provide courteous and efficient customer service Hello :) We are Alloha Fibra, the largest independent company and the third-largest FTTH (Fiber to Home) optical fiber provider in Brazil. We operate a fiber-optic network spanning over 110,000 kilometers and serve more than 1.5 million customers. With nine integrated commercial brands, we operate nationwide from north to south and were the fastest-growing fixed broadband provider in Brazil in 2022\. Our team comprises over 5,000 employees united by the same purpose: connecting people, ideas, and businesses while promoting digital and social inclusion across Brazil — all guided by shared values. We’d love to meet you! \#oquecorrepelanossafibra \#timedefibra **Responsibilities and Duties** To build this team with us, the candidate will be challenged to: * Perform installation and repair services for FTTH and FTTA network technology for residential customers; * Conduct corrective and preventive maintenance on installed services, resolving issues and ensuring service continuity; * Repair/correct service faults, including slow speeds, Wi\-Fi issues, no connectivity, intermittent connections, etc.; * Remove cables and equipment from canceled customers to free up capacity for new customers; * Assess access feasibility for the sales department; * Relocate equipment within the same residence upon request; * Relocate equipment to a new address upon customer request; * Perform upgrades—replacing or adding equipment when customers change their service plans; * Install internal and external cabling and connections; * Test cables and optical fibers; * Configure telecommunications systems and, if necessary, escalate to technical support; * Diagnose and resolve network issues; * Provide courteous and efficient customer service, clarifying doubts and guiding customers on proper service usage; * Document and maintain records of network configurations; * Perform other duties related to the position as directed by management. **Requirements and Qualifications** Ideal Candidate Profile: * Reside in Ilicínea; * Completed high school education; * Valid Brazilian driver’s license, category B (permanent); * Certifications NR 10 (electrical safety) and NR 35 (work at heights) are desirable; * Intermediate-level Microsoft Office proficiency; * Availability for flexible working hours and travel; * Prior experience in telecommunications companies is desirable. **Additional Benefits** * Medical insurance * Dental insurance * Meal allowance * Life insurance * Transportation allowance * Giga Inclusão — PCD dependent assistance * Total Pass * Birthday day off * Extended maternity leave (180 days) and paternity leave (20 days) * Psicologia Viva (available to those enrolled in Amil health plan) * E-learning platform accessible via intranet * Tour House: 5%–12% discounts on airline tickets, hotel bookings, and car rentals * Movida: 10% discount applied to daily rental rates * Samsung Partnership Portal Guided by our purpose to **connect people, ideas, and businesses while promoting digital and social inclusion across Brazil**, Alloha Fibra is today the largest independent optical fiber group in the country. This achievement is possible thanks to our team of 5,000 professionals committed to **quality and excellence** in everything we do — always focused on delivering the best products, services, and customer support. **We value diversity**, reflected in our employees and customers across all regional and social dimensions — as we operate in 864 cities across 22 Brazilian states, supported by a fiber-optic network exceeding 140,000 kilometers and serving 1.6 million subscribers. Here, you’ll find one unified team operating **interconnectedly**, focused on **always doing the right thing**. Honesty, integrity, transparency, and ethics define our culture — the Alloha Way — transforming our workplace into a collaborative, people-centered, and business-sustainable environment. For more information, visit https://alloha.com/
