Relationship Attendant – CEMIG

Description

Job Summary: We are seeking professionals to work as Relationship Attendants at CEMIG, providing direct customer support for the company. Key Highlights: 1. Working as a Relationship Attendant at CEMIG 2. Providing direct customer support for the company 3. Receptive and/or in-person service with a focus on excellence JOB POSTING: RELATIONSHIP ATTENDANT\-CEMIG AVAILABILITY FOR TRAVEL Position: Attendant – CEMIG Work Location: BOA ESPERANÇA/MG Employment Type: CLT Schedule: Rotating Shift 5x2 – Shift: 7:30 AM to 5:18 PM Salary: R$ 1\.870; after 3 months increases to R$ 2\.294\. Benefits: Transportation allowance, meal allowance of BRL 31.34 per working day, dental plan, life insurance, attendance bonus of BRL 200, GYMPASS, and university partnership agreements. Job Description: We are seeking professionals to work as Relationship Attendants at CEMIG, providing direct customer support for the company. The role involves receptive and/or in-person service with a focus on excellence, courtesy, and agility in clarifying inquiries, registering requests, conducting negotiations, and providing guidance regarding electric power services. Responsibilities: Provide customer service in person or via digital channels; Clarify inquiries regarding bills, consumption, power disconnection and reconnection, duplicate bill issuance, and other services offered by CEMIG; Route requests to responsible departments when necessary; Meet quality targets, average handling time, and customer satisfaction metrics. Requirements: Completed high school education; Strong verbal and written communication skills; Basic computer knowledge; Prior customer service experience is a plus. Job Type: Full-time, Permanent CLT Compensation: BRL 1\.518.00 \- BRL 2\.134.53 per month Benefits: * Dental care assistance * Meal allowance * Transportation allowance Work Location: On-site