Job Summary: We are seeking Customer Relationship Representatives for CEMIG, with a focus on excellence, courtesy, and agility in clarifying inquiries and serving customers. Key Highlights: 1. Receptive and/or in-person customer service for CEMIG customers 2. Focus on excellence, courtesy, and agility in customer support 3. Clarification of inquiries and registration of requests regarding electrical services CEMIG CUSTOMER SERVICE REPRESENTATIVE POSITION AVAILABILITY FOR TRAVEL Position: Customer Service Representative – CEMIG Work Location: BARBACENA/MG Employment Type: CLT (Consolidation of Labor Laws) Schedule: Rotating 5x2 shift – Shift: 7:30 AM to 5:18 PM Salary: BRL 1.870; after 3 months increases to BRL 2.294. Benefits: Transportation allowance, meal allowance of BRL 31.34 per working day, dental plan, life insurance, attendance bonus of BRL 200, GYMPASS, and university partnership agreements. Job Description: We seek professionals to work as Customer Relationship Representatives at CEMIG, providing direct customer support to the company’s clients. The role involves receptive and/or in-person service, emphasizing excellence, courtesy, and agility in clarifying inquiries, registering requests, negotiating, and advising on electricity services. Responsibilities: Provide customer service in person or via digital channels; Clarify inquiries regarding bills, consumption, power disconnection/reconnection, duplicate bill issuance, and other services offered by CEMIG; Route requests to responsible departments when necessary; Meet quality targets, average handling time, and customer satisfaction goals. Requirements: Completed high school education; Strong verbal and written communication skills; Basic computer literacy; Prior customer service experience is a plus. Employment Type: Full-time, Permanent CLT Compensation: BRL 1,518.00 – BRL 2,134.53 per month Benefits: * Dental care assistance * Meal allowance * Transportation allowance Work Location: On-site
João Silva
Indeed · HR
João Silva
Indeed · HR
