Job Summary: We are looking for a talented professional to lead the public service team, ensuring excellence and user satisfaction in a collaborative and innovative environment. Key Highlights: 1. Join an exceptional and collaborative team 2. Advance your career in an environment full of opportunities and challenges 3. Transform access to public services through innovation Citizen Experience is seeking a talented, out-of-the-box professional to join our team. If you possess exceptional process skills, are communicative, and comfortable interacting with people, this may be the opportunity you've been waiting for! Here, we are part of an exceptional team where we support, respect, contribute to, motivate, and creatively collaborate — that’s how the best ideas emerge. If you’re seeking to advance your career in an environment rich with opportunities — where acceleration means not only progressing in roles and responsibilities but also continuously tackling challenges — don’t miss this chance! **Responsibilities and Duties** * Supervise and coordinate the public service team’s activities, ensuring service excellence; * Ensure compliance with operational standards, internal policies, and performance goals; * Monitor quality indicators and propose continuous improvement actions; * Support team development by fostering a positive and productive work environment; * Manage work schedules and align with the unit’s operational demands; * Focus on user satisfaction, delivering humane and efficient service. **Requirements and Qualifications** * Completed or nearing completion of a bachelor’s degree, preferably in management, administration, or related fields; * Prior experience supervising teams, preferably in customer service or public service environments; * Familiarity with performance management tools and scheduling controls; * Leadership, communication, organizational, and decision-making skills; * Ability to work under pressure and interact effectively with diverse individuals; * Proactivity, empathy, and results orientation. **Additional Information** We offer a comprehensive benefits package including: CLT employment contract Monthly salary Birthday day off — celebrate however you like! Transportation allowance Meal/food voucher: Use the amount as you see fit for meals! Health insurance: Comprehensive coverage for medical care. Dental insurance: Comprehensive coverage for dental care. Life insurance Wellhub: Focus fully on your health — balance physical and mental well-being! For relaxation and mental health support, we partner with the ZenKlub therapy platform. We are **CiX \- Citizen Experience**, a govtech dedicated to transforming access to public services — making citizens’ lives easier through innovative solutions, greater technology adoption, and enhanced efficiency. Our goal is to integrate physical and digital channels, delivering a seamless experience. Here, we value teamwork, innovation, and commitment to excellence. If you seek a dynamic workplace offering continuous learning opportunities and challenging projects, join our team! \#ForPeople
João Silva
Indeed · HR
João Silva
Indeed · HR
