Job Summary: Coordinate and supervise public service teams, focusing on service excellence, customer satisfaction, and continuous improvement. Key Highlights: 1. Public service team supervision 2. Focus on excellence and customer satisfaction 3. Team development and continuous improvement Description: * Completed or currently completing a bachelor's degree, preferably in management, administration, or related fields; * Prior experience in team supervision, preferably in customer service or public service environments; * Knowledge of performance management tools and shift scheduling systems; * Leadership, communication, organizational, and decision-making skills; * Ability to work under pressure and interact effectively with diverse individuals; * Proactivity, empathy, and results orientation. * Supervise and coordinate public service team activities, ensuring service excellence; * Ensure compliance with operational standards, internal policies, and performance targets; * Monitor quality indicators and propose continuous improvement actions; * Support team development by fostering a positive and productive work environment; * Manage work schedules and align with the unit's operational demands; * Focus on user satisfaction, delivering humane and efficient service. 2512170202551887253
João Silva
Indeed · HR
João Silva
Indeed · HR
