Citizen Experience is looking for a talented and **out-of-the-box** **Customer Service Representative** to join our **Success Team**. If you possess exceptional skills in **processes**, are a communicative person, and have an easy rapport with **people**, this could be the opportunity you've been waiting for! Here, we are part of an exceptional team where we **support**, **respect**, **contribute to**, **motivate**, and collaboratively work in a **creative** way — that’s how the best ideas emerge. If you’re seeking to **accelerate your career** in an environment full of **opportunities**, where acceleration means not only advancing in roles and responsibilities but also constantly tackling challenges, don’t miss this chance! **Responsibilities and Duties** **Responsibilities and Duties:** **Your main responsibilities** You will be a key point in the citizen’s experience, performing activities such as: * **Public service delivery:** greeting, guiding, and clarifying questions about available services, with empathy and clarity; * **Document screening and verification:** ensuring all information is accurate before forwarding; * **Processing requests:** supporting form completion, data collection, and service referrals (e.g., ID cards, driver’s licenses, and appointments); * **Administrative support:** updating records, organizing and archiving documents, and maintaining databases; * **Queue and appointment management:** organizing the service flow to ensure agility and reduce waiting time; * **Problem resolution:** promptly and courteously resolving inquiries, escalating more complex cases when necessary. **Requirements and Qualifications** **Requirements** * Completed high school education; * Basic knowledge of Microsoft Office suite; * Good typing skills; * Prior experience in public-facing roles is considered a plus. **Additional Information** **Compensation and Work Schedule** * **Salary:** R$ 1\.621,00 **Work schedule:** * Monday to Friday * 09:12 AM to 7:00 PM\. **Workplace: UAI Venda Nova \-** Avenida Cristiano Machado, 11833, Vila Clóris, Belo Horizonte \- MG, 31744\-007, Brazil **We offer a comprehensive benefits package including:** **Transportation Benefit** (6% employee contribution) **Birthday Day Off** – an entire day just for you to celebrate however you like! **Health Insurance Plan** – co-payment based; the company covers the primary insured’s monthly premium. **Dental Insurance Plan** – co-payment based; the company covers the primary insured’s monthly premium. **Meal/ Food Allowance** – R$ 25.73 per day for your meals. **Wellhub** – take care of your body and mind through gyms and physical activities. **ZenKlub** – emotional well-being support. **Life Insurance** – because your safety and peace of mind matter to us. **Pharmacy Discounts** – savings on medications and wellness products. **SESC Partnership**. **Variable Compensation Plan**. We are **CiX \- Citizen Experience**, a govtech dedicated to transforming access to public services, making citizens’ lives easier through innovative solutions, greater technology adoption, and enhanced efficiency. Our goal is to integrate physical and digital channels, delivering a seamless experience. Here, we value teamwork, innovation, and commitment to excellence. If you seek a dynamic workplace with continuous learning opportunities and challenging projects, join our team! \#ForPeople
João Silva
Indeed · HR
João Silva
Indeed · HR
