Customer Service Representative - Varginha/MG

Description

Job Summary: Citizen Experience is seeking a talented customer service representative to join an exceptional team, offering growth opportunities and constant challenges in a dynamic environment. Key Highlights: 1. Exceptional and collaborative team 2. Opportunities to advance your career 3. Dynamic environment with constant challenges Citizen Experience is looking for a talented and unconventional customer service representative to join our team. If you possess exceptional process skills, are communicative, and have ease interacting with people, this may be the opportunity you've been waiting for! Here, we are part of an exceptional team where we support, respect, contribute to, motivate, and creatively collaborate with one another — that’s how the best ideas emerge. If you’re seeking to accelerate your career in an environment full of opportunities — where acceleration means not only advancing in roles and responsibilities but also tackling constant challenges — don’t miss this chance! Responsibilities and Duties: **Responsibilities and Duties** * **Public Service**: Greet and guide citizens regarding the various services offered, providing clear and accurate information. * **Document Screening**: Verify and organize documents required to deliver services, ensuring all requirements are met before directing citizens to the appropriate departments. * **Request Processing**: Assist in completing forms, collecting data, and forwarding requests to corresponding departments, such as ID card (RG), driver’s license (CNH), and appointment scheduling. * **Administrative Support**: Perform administrative tasks including updating records, archiving documents, and maintaining databases, ensuring operational efficiency and accuracy. * **Queue and Appointment Management**: Organize and manage waiting queues and pre-scheduled appointments to optimize service flow and reduce citizen waiting time. * **Problem Resolution**: Resolve user inquiries and issues promptly and effectively, delivering courteous and efficient service, escalating complex cases to supervisors when necessary. * **Quality Standards Maintenance**: Follow company procedures and policies, ensuring compliance with organizational quality and service standards. **Requirements and Qualifications** * Completed High School education; * Basic Microsoft Office proficiency; * Typing skills; * Customer service experience is a plus; **Additional Information** **Monthly Salary:** R$ 1\.621,00 **We offer the following benefits:** Transportation Benefit (6% deduction); Birthday Day Off – an entire day just for you to celebrate however you wish! Health Insurance – Co-payment plan; employee’s monthly premium covered by the company. Dental Insurance \- Co-payment plan; employee’s monthly premium covered by the company. Meal/ Food Allowance – R$ 25.73 per day for meals. Wellhub – take care of your body and mind through gyms and physical activities. ZenKlub – emotional health support. Life Insurance – because we value your safety and peace of mind. Pharmacy Discounts – savings on medications and wellness products. **Work Schedule:** Monday to Friday, from 07:45 to 17:30\. **Work Location**: UAI Varginha \- Address: Rua Humberto Pizzo, 999 Jardim Petrópolis \- Varginha We are **CiX \- Citizen Experience**, a govtech dedicated to transforming access to public services, simplifying citizens’ lives through innovative solutions, greater technology adoption, and enhanced efficiency. Our goal is to integrate physical and digital channels, delivering a seamless experience. Here, we value teamwork, innovation, and commitment to excellence. If you seek a dynamic work environment with continuous learning opportunities and challenging projects, join our team! \#ForPeople