Nice to meet you. We are Sicredi Gerações RS MG. For over 43 years, growing and achieving success together. As one of the +100 cooperatives comprising the Sicredi system, we are committed to fostering cooperation and driving the economic and social development of our regions. Our essence is shaped by collective action and grounded in the values of participation, transparency, and democracy—principles that guide our management model and strengthen our joint journey with a system that already includes more than +9 million members and +50,000 employees. Here, we believe true strength lies in our commitment to our team, members, and communities. Guided by this vision, we develop responsible financial solutions designed to meet life’s diverse needs, contributing to local development and the well-being of all. We prioritize being a place where the talent and potential of each employee are recognized and valued. Therefore, we strive to create a work environment that fosters personal and professional growth, aligned with our purpose of building, together, a more prosperous society. Our Areas of Operation: * Rio Grande do Sul * Minas Gerais **We invite you to follow our work and join Sicredi Gerações.** #### **Shall we go forward together?** **Responsibilities and Duties** * **Customer Service:** Provide first contact service to members and non-members, either in person or digitally, welcoming and directing them to the channel offering the best experience. Address low-complexity requests, resolving them directly or referring them as needed. * **Follow-up:** Record all service interactions in the Cooperative’s systems, ensuring traceability and continuity of service—including handover to other branch employees when necessary. * **Business Development:** Identify business opportunities during service interactions and refer them to Business Managers or appropriate channels, supporting growth in membership and enhancing branch results. * **Member Guidance:** Support members in using available products, services, and technologies, promoting autonomy and mindful use of solutions offered by the Cooperative. Encourage use of self-service and digital channels, guiding members toward a faster, safer, and more efficient experience. * **New Member Integration:** Assist in integrating new members by introducing Sicredi, its values, and relationship channels—with emphasis on engagement and experiencing cooperation firsthand. * **Community Representative:** Support the organization and execution of Cooperative events within the community. * **Financial Transactions:** Assist in performing financial services such as collections, payments, inquiries, and cash opening/closing at the teller terminal. Exercise diligence in fraud and money laundering prevention, safeguarding operational security. * **Technical Support and Reporting:** Submit technical reports to immediate supervisors regarding specific observations in the service flow, contributing to continuous process improvement and enhanced member experience. * **Perform** other duties related to this position. **Requirements and Qualifications** * Complete all stages within Gupy; * Bachelor’s degree completed or in progress in Administration, Accounting, Economics, Commercial Management, or related fields; * Experience in customer service; * Desired skills and knowledge areas: familiarity with financial products and services, strong communication skills, comfort with technology, cooperative principles, proactivity, and initiative; * Must reside in Charqueadas, RS. **Additional Information What You’ll Get at Sicredi** #### **Competitive fixed remuneration commensurate with the role and required experience;** #### **14th and 15th month salaries;** #### **Profit Sharing;** #### **Meal/Voucher allowance;** #### **Nationwide Unimed health plan, also covering spouse and dependents;** #### **Physical Activity Support | GYMPASS/WellHub;** #### **Always Well Benefit (Psychological, Legal, and Financial Support and Guidance).** #### **Nutrition support;** #### **Pharmacy discount;** #### **Education Assistance: 50% tuition reimbursement (undergraduate and postgraduate), per internal policy;** #### **Childcare or babysitter assistance;** #### **Private pension plan;** #### **Training Platform – Sicredi Aprende, offering numerous courses;** #### **Uniform;** #### **Support for financial certifications;** #### **Life insurance.** Nice to meet you—we are Sicredi. Our journey began over 120 years ago as Brazil’s first cooperative financial institution. Today, we continue growing and transforming daily alongside **more than 50,000 employees**. It is they who make us the **Best Place to Work**, once again ranking first according to Great Place To Work Brasil (GPTW). Together with **more than 9 million members** across all Brazilian states, we believe in the power of cooperation to **build a more prosperous society and generate positive impact in people’s lives**—a purpose that unites and inspires us, promoting local and sustainable development, education, and financial inclusion. We continue seeking talents eager to help build a better world—and we want you on board. **#JoinSicredi!**