**About Us** ------------- Mercafacil was built to make a difference in retail transformation. We are confident we can achieve this by enabling an understanding of the individuality of each shopper’s purchasing behavior—and translating that into sales conversion for retailers. We go far beyond systems: we are a company built by people, for people—leveraging technology as a means to continuously enhance consumer experience and daily improve retail in creative and functional ways. There is still much to be done to improve the retail consumer experience—and you can be part of this story. Come make history with us! **Our Values** ------------------ * PEOPLE-FIRST \- **We collaborate** * TRANSPARENCY IN EVERYTHING \- **We are honest and consistent with one another** * DRIVEN BY CREATIVITY \- **We innovate through diversity** * INSPIRING INTELLIGENCE \- **We make data-driven decisions** * OBSESSED WITH WOW \- **We are committed to transforming the reality of retail** * CREATORS OF POSITIVE EXPERIENCES \- **We focus on the customer and love feedback** * ALWAYS BETTER THAN YESTERDAY \- **We learn quickly from our mistakes** **How We Work** ---------------------------- At Mercafacil, we believe in autonomy with responsibility. This implies a relationship of trust with teams, where each person fulfills their role, responsibilities, and contributions toward the challenges and deliverables of their position and function—regardless of work location. Currently, we offer two work models: hybrid—for those residing in Curitiba and its metropolitan region—and fully remote—for employees based in other regions, cities, or states. This position is for hybrid work, with in-office presence required on Tuesdays, Wednesdays, and Thursdays at our office located in the Campina do Siqueira region of Curitiba. **Our Commitment to Diversity and Inclusion** -------------------------------------------------- At Mercafacil, we believe diversity is the key to innovation and success. We value the unique perspectives each individual brings and are committed to building a workplace where everyone feels valued, respected, and empowered to reach their full potential. Our selection process is designed to be **fair, transparent, and accessible to all individuals**. We do not discriminate based on gender, ethnicity, race, age, sexual orientation, gender identity, religion, nationality, disability, or any other personal characteristic. Important: Our selection process begins with your application! If you’re truly eager to join our team, invest time and care in this step. We review candidates individually and provide feedback—even to those who don’t advance in the process. All communication is conducted via email, so please monitor messages from us closely and whitelist the domain @mercafacil.com to ensure our emails don’t land in your spam folder. **Responsibilities and Duties** **Job Mission:** **What’s the Challenge?** ---------------------------------------- Ensure the proper functioning and availability of the company’s IT infrastructure resources, delivering efficient support to both on-site and remote employees—keeping equipment, access rights, and network infrastructure consistently organized, up-to-date, and operational. **Your Day-to-Day Will Include:** ------------------------ * Managing and maintaining equipment (desktops, laptops, smartphones, monitors) for both on-site and remote staff—including shipping via postal service to home-office employees; * Controlling and updating the IT inventory, maintaining complete records of assets and movements; * Managing access rights and accounts in Google Workspace (emails, groups, permissions); * Monitoring and ensuring stability of the internal internet network and connectivity resources; * Performing minor repairs and maintenance on IT equipment; * Engaging with and negotiating with infrastructure solution and service providers; * Supporting employees with IT-related requests—always prioritizing agility and service quality. **Requirements and Qualifications** **You’ll Be a Perfect Match If:** --------------------------------- * You have prior experience in infrastructure support and IT asset management; * You possess knowledge of Google Workspace (account and access administration); * You are familiar with networks and capable of identifying and resolving connectivity issues; * You are organized and detail-oriented—especially regarding inventory control and equipment logistics; * You enjoy problem-solving, are proactive, and communicate effectively; * You can handle multiple concurrent requests and prioritize efficiently; * You interact comfortably with vendors and consistently seek cost and timeline optimization. **You’ll Stand Out If You Have:** ----------------------------- * Experience managing equipment logistics for remote teams (shipping, receiving, and tracking returns); * Basic hardware maintenance knowledge (component replacement, simple upgrades, internal cleaning); * Hands-on experience with IT asset management and inventory tools; * Certifications or courses in infrastructure, networking, or Google Workspace; * Foundational knowledge of information security applied in corporate environments; * Ability to document processes and create simple user manuals. **To Shine in This Role, You Must Demonstrate (Merca Core Behaviors):** ------------------------------------------------------------------------------- * Agility * Boldness * Collaboration * Curiosity * Self-development * Pursuit of excellence * Valuing inclusion * Sense of prioritization * Resilience * Problem-solving focus **Additional Information** **What We Offer You:** ---------------------------- Health first! * Sulamérica or Central Nacional Unimed health insurance—based on your predominant region—for you and your dependents, with no monthly fee and co-payment based on usage; * Odontoprev dental insurance—for you and your dependents, with no monthly fee and co-payment based on usage; * Dasa telemedicine—with various online consultation options, no physician referral required, and no co-payment; * Meu Doutor—family physician available for consultations with employees and active plan dependents; * Pregnancy Program (for employee or dependent), supporting a safer and more comfortable pregnancy, childbirth, and postpartum experience; * Flu vaccine—for you and your dependents—at no cost; * Prevenar 13 vaccine—which helps protect against 13 types and subtypes of pneumococcal bacteria; * Life insurance; * Gympass; * Extended maternity and paternity leave. We believe every person is unique! * Flexible benefits via Caju card \| VR/VA * Birthday-off to celebrate your special day. * Day-off for moving house. * Extended honeymoon leave to enjoy your honeymoon calmly! We respect your way of working! * No dress code. We want your career to soar! * Performance reviews; * Corporate University; * Feedback culture and frequent 1:1 meetings. \#JoinMerca Mercafacil is a 360° solution that automates data generation, analyzes, and influences shopper behavior. Technology is directly impacting retail results—but intelligence is essential in this process. Through artificial intelligence and analytics on our platform, Mercafacil maps consumer behavior—generating data and insights to help our clients sell more and better—both physically and digitally. The transformation we bring to our clients—and the impact we generate—happens only because of people. We are highly selective in building our team because it is these people who propel us to the next level. Our team is diverse, collaborative, tireless—and ready to win any challenge.