Customer Success Analyst

Description

Job Summary: The Customer Success Analyst will be responsible for maintaining relationships with customers, ensuring engagement, and identifying revenue opportunities. Key Highlights: 1. Ensure customer success in the strategic use of the service 2. Bridge departments across the company with customer feedback 3. Participate in internal projects focused on customer delight and retention ZapSign was founded in 2020 with an ambitious dream: to simplify digital life! Since then, our journey has been incredible, and now, following Truora's acquisition in 2022, we are stronger than ever! Our mission is to empower Latin America through technology—connecting businesses and people securely and seamlessly. Our values—Responsibility, Commitment, Leading by Example, Trust, and Straight Talk—are more than words; they form our solid foundation! With over 30 million signed documents and more than 1 million users across 17 countries, we continue innovating and enhancing our platform to deliver the best experience, keeping our users ahead with secure and efficient solutions. **Your Mission** As a Customer Success Analyst, your mission is to build and maintain customer relationships to keep them engaged with the platform, prevent future cancellations, and identify revenue growth opportunities (up-sell and cross-sell). **Responsibilities** * Ensure customer success in the strategic use of the service, maintaining close relationships and contact while operating across one or more Customer Success phases: implementation, onboarding, ongoing support, renewal, upsell, and cross-sell * Collect service feedback and act as a bridge between relevant internal departments * Ensure retention of customers within the existing base—that is, reduce churn rate * Participate in internal projects related to customer delight and retention * Work with customer data and insights alongside the team and immediate management, suggesting strategies to immediate management * Collaborate with other teams across the company to drive customer delight Committed to a future full of opportunities, we invite you to join us on this journey toward a more connected and prosperous Latin America!!