Bilingual Receptionist

Description

Job Summary: Responsible for ensuring service quality and process organization, serving as the first point of contact to deliver a positive and excellent experience. Key Highlights: 1. First point of contact, ensuring excellent service. 2. Focus on process organization and high-quality service. 3. An opportunity for those who enjoy working with people. We are seeking a professional to work as a **Receptionist**, responsible for ensuring service quality and process organization. This role serves as the first point of contact for guests, residents, and clients, guaranteeing a positive and excellent experience. **Key Responsibilities:** * Execute the entire **reception** process, including verification of entries, cash register closing, and financial reporting. * Perform check\-in and check\-out in the **CMNET** system. * Answer internal and external calls, log requests in the log book, and follow up until resolution. * Create and monitor Service Orders (SO) on the SIM platform. * Check sales channels and process reservations. * Manage key and document distribution, and issue RPP (NFC\-e/RPS). * Guide guests on hotel services and amenities, ensuring optimal use of available facilities. * Assist with luggage and support other departments as needed. **Requirements:** * **Preferred:** Prior experience in this role. **Profile:** We seek someone who **enjoys working with people and takes pride in delivering high-quality service**, demonstrating proactivity and strong communication skills in daily operations. **English:** Intermediate or fluent level (written and spoken). **Preferred Qualification:** Familiarity with the **CMNet** system. **Benefits:** Health and dental insurance, transportation allowance or fuel voucher, meal/food allowance. Welhub (Gym), university discounts; Employment Type: Temporary Contract Duration: 30 months Compensation: R$2\.100,00 \- R$2\.500,00 per month Experience: * CMNET system (Mandatory) Language: * English (Mandatory)