CEMIG Customer Service Representative

Description

Job Summary: CEMIG Customer Relationship Representative providing direct support to customers, with emphasis on excellence and efficiency in resolving inquiries and requests. Key Highlights: 1. In-person service focused on excellence and courtesy 2. Clarify customer inquiries regarding bills, consumption, and CEMIG services 3. Achieve quality and customer satisfaction targets CEMIG CUSTOMER SERVICE REPRESENTATIVE POSITION **FULL AVAILABILITY TO TRAVEL** Position: Customer Service Representative – CEMIG Work Location: BARBACENA Employment Type: CLT Schedule: Rotating 5x2 shift – Shift: 7:30 AM to 5:18 PM Salary: BRL 1,870.00; increases to BRL 2,294.00 after 3 months Benefits: Meal Allowance: BRL 31.33 per working day Attendance Bonus: BRL 200.00 Transportation Voucher Dental Plan Life Insurance Gympass Plan UCVS Job Description: We are seeking professionals to work as Customer Relationship Representatives at CEMIG, providing direct support to the company’s customers. The role involves in-person service, emphasizing excellence, courtesy, and efficiency in resolving inquiries, registering requests, conducting negotiations, and providing guidance on electricity services. Responsibilities: Provide in-person customer service. Clarify customer inquiries regarding bills, consumption, power disconnection/reconnection, duplicate bill issuance, and other CEMIG services; Route requests to responsible departments when necessary; Meet quality, average service time, and customer satisfaction targets. Requirements: Completed high school education; Strong verbal and written communication skills; Basic computer knowledge; Prior experience in customer service. Work Location: In-person Compensation: BRL 1,870.00 – BRL 2,294.00 per month Benefits: * Dental care assistance * Food basket * Meal voucher * Transportation voucher Work Location: In-person