ADMINISTRATIVE SUPPORT ASSISTANT

Description

Job Summary: Join a team that believes in transforming education, with a focus on customer service, organization, and administrative support in school secretariats. Key Highlights: 1. Empathetic customer/responsible support and problem resolution. 2. Opportunity to advance your career within an innovative educational group. 3. Collaboration on team improvements and development. **If your eyes light up, join Bernoulli!** We are made of people who believe in education’s transformative power—creative, determined individuals who love learning. Professionals who see challenges as opportunities to innovate, generate ideas and solutions, and drive knowledge forward. All this within an environment where differences converge, dialogue, and collaborate as a team—an inclusive, plural, and dynamic space where people are motivated to develop, grow, thrive, and achieve their goals. If your eyes light up for new challenges and you want to be part of a culture in transformation at a company that never stops growing, join Bernoulli! Come revolutionize education with us! **Responsibilities and Duties** * **Customer/responsible support**, especially in atypical situations, with emphasis on empathy and problem resolution. * **Registration and updating of academic records** in the system (TOTVS), verifying data and validating information with students’ schools of origin. * **Issuance of academic documents**, such as transfer certificates and individual student records. * **Verification of report cards, grades, and reports**, ensuring information accuracy before dissemination. * **Support and monitoring of enrollments** on the educational platform, guiding responsible parties and resolving difficulties. * **Organization and archiving of student documents and files** in the permanent archive. * **Administrative support for school secretariat activities**, and assistance to the team and coordination. * **Suggesting process improvements and collaborating on departmental workflows**, helping meet deadlines and optimize tasks. * **Sharing knowledge and supporting team development**. **Requirements and Qualifications** * Completed High School * Office Suite proficiency; basic computer literacy * Advanced Excel preferred * TOTVS experience preferred * CRM knowledge preferred **Additional Information** Health insurance Dental insurance Life insurance Meal and food allowance on the same card Breakfast or afternoon snack at physical locations Transportation allowance Total Pass and Wellhub (access to gyms and wellness services) Birthday day off Corporate University Pregnancy support program Psychological, legal, financial, and social counseling program Wedding gift Duo Gourmet Bernoulli Benefits Club: access to a network of partnerships offering discounts on undergraduate and postgraduate courses, electricity bills, language courses, and much more—for you and your family Mothers working under a hybrid regime enjoy 100% remote work from the 6th month of pregnancy until the child’s first birthday Fathers working under a hybrid regime enjoy 100% remote work from the child’s birth until six months of age Data protection changes everything During the candidate selection process for our job openings, we will use your personal data registered on the Gupy platform. All collected information will be processed according to strict information security standards and in full compliance with applicable privacy laws—including Brazil’s General Data Protection Law (LGPD) No. 13.709/18—as well as the terms of our Privacy Policy, available at: https://www.bernoulli.com.br/bernoulli\-educacao/info/pol%C3%ADtica\-de\-privacidade/ If you are not selected for the position you applied for, your personal data will remain in our databases, governed by the same standards outlined above, so they may be considered for future opportunities. By proceeding with your application, you declare that you are aware of and agree to these terms. At Bernoulli Educação, we believe that awakening the **passion for learning** is what drives knowledge—and we make this our purpose. Our story began in 2000 in Belo Horizonte, and today Bernoulli is one of Brazil’s most solid and respected educational groups, serving students from Early Childhood Education through Pre-College Exam Preparation. Beyond Bernoulli Schools in Belo Horizonte and Salvador, we operate Bernoulli Educational System, responsible for developing integrated educational solutions powered by technology—serving approximately 350,000 students across more than 1,000 partner schools nationwide, plus representation in a school in Japan. **A story with infinite possibilities!** We are a young, innovation-oriented company that never stops growing. We are committed to making a significant contribution to society. Within our **DNA**, we find determined, passionate people—always curious and eager to learn more. So, if you: * have a **spark in your eyes**; * aspire to work at one of the country’s **leading educational groups**; * enjoy **challenges**; * seek an opportunity to **advance your career**. **Bernoulli welcomes you with open arms!**