RECEPTIONIST

Description

Job Summary: The professional will greet and welcome guests, perform check-in/out procedures, answer calls, maintain an organized front desk, and collaborate with other hotel departments, adhering to strict quality standards. Key Highlights: 1. Greet and welcome guests cordially and professionally. 2. Deliver excellent service aligned with the company's DNA. 3. Collaborate with other departments and ensure guest safety. **Job Description:** ---------------------- \- Greet and welcome guests and customers cordially and professionally. \- Perform check\-in and check\-out procedures according to established standards. \- Identify and guide guests regarding accommodation services and other services offered by the hotel; provide general information about the hotel’s facilities and surrounding area. \- Answer telephone calls and provide in-person or other-channel support. \- Maintain a professional demeanor and deliver excellent service aligned with the company's DNA. \- Accurately complete the logbook (incident register) with relevant shift records. \- Strictly follow the shift checklist. \- Enter and verify information in the hotel management system. \- Monitor guest arrivals and departures, recording consumption and services used. \- Keep the front desk organized, clean, and functional. \- Collaborate with other hotel departments (housekeeping, maintenance, kitchen, etc.). \- Ensure guest safety by following hotel protocols. \- Comply with internal policies, operational routines, and hotel quality standards. **Mandatory Requirements:** ------------------------------ Experience in this role is a plus; Knowledge of Totvs/CMnet system; **Desirable Requirements:** -------------------------- Strong communication skills; Proactivity; Punctuality; Teamwork: **Employment Type:** -------------------------- CLT **PwD (Persons with Disabilities):** -------- NO **Salary:** ------------ $2,078\.00 **Benefits:** --------------- Meal allowance: R$ 400.00; Gympass; Telemedicine health plan \- Mediquo; Dental plan (after probation period); Birthday day off; Bonus Saturday off (according to schedule); University partnership program; Sesc membership. **Work Location:** ---------------------- SAMBA BELO HORIZONTE VINTAGE APART HOTEL **Working Hours:** ------------------------ 13:00 to 21:00 **Additional Information:** --------------------------- Working hours: 13:00 to 21:00