Job Summary: Opportunity to join VERO's CRM team, delivering customer service and remote support to users, analyzing and resolving connectivity issues, and forwarding requests. Key Highlights: 1. Attentive and excellent customer service, providing remote support to users. 2. Professional development within a forward-looking company. 3. Open position for candidates with disabilities (PCDs), valuing diversity. We work tirelessly to connect people. Therefore, working at VERO is the ideal opportunity for those who enjoy challenges. More than that, it is an opportunity to acquire knowledge and grow within a company that looks toward the future. Our CRM team is expanding—see more details about this position below. **Responsibilities and Duties** * Deliver courteous and excellent service via phone, providing remote user support, analyzing and resolving potential connectivity issues, and guiding customers on correct usage and answering related questions; * Accurately and completely register support tickets; * Analyze and forward tickets to the operations department in specific cases requiring on-site correction; Forward customer inquiries and requests to the respective departments. * **Requirements and Qualifications** * Completed high school education; * Flexible availability (including possible night shifts); * Familiarity with operating systems. **Additional Information** #### **Working Hours: Monday to Saturday \- 4:00 PM to 10:20 PM** #### **We Offer:** * Commission * Profit-Sharing Program (PPR) * Medical and Dental Assistance * Meal and Food Allowance * Life Insurance * PAS (VERO Social Support Program) * One paid day off during your birthday month * Corporate University * Totalpass (Discounts on Gyms/Sports) * Daycare Assistance * Assistance for Children with Disabilities * Internet This position is open to candidates with disabilities (PCDs). At VERO, we value Diversity because we believe it is essential to share ideas and diverse perspectives to ensure the representation our customers need! VERO values Privacy and Personal Data Protection. The personal data of job applicants will be processed in accordance with our Privacy Policy available on our website https://verointernet.com.br/politica\-de\-privacidade/, under the dedicated section “WHEN YOU APPLY FOR ONE OF OUR JOB OPENINGS”. We are **VERO**, Born from the combination of service quality and agile customer service to simplify the world for each customer. Today, VERO ranks among the largest broadband providers in Brazil, serving over one million subscribers. Our purpose is to lead the (r)evolution in customer experience—beyond mere connectivity. It is not just about doing more, but about doing better. Our services serve as bridges enabling people to access knowledge, entertainment, and high-quality, high-speed interactions. We know every person has their own world—and we pay close attention to what their world needs. **VERO—As Big As Your World!**
João Silva
Indeed · HR
João Silva
Indeed · HR
