About the Opportunity **IT SUPPORT ANALYST I** **Working Hours:** 09:00 AM to 06:00 PM, Monday to Friday (subject to change at the company’s or client’s discretion). **Work Location Address:** Av. Morumbi, 4500 – Morumbi, São Paulo – SP Employment Type: CLT. **️ What We Are Looking For:** Education: High school diploma with a technical degree in IT (completed) or undergraduate degree in IT (completed or currently pursuing); Computer Skills: Advanced; Languages: Portuguese and technical English; Experience: 1 year; Non-smoker; **Key Responsibilities (Duties/Tasks):** Providing support, installing and configuring new IT equipment, and reconfiguring previously installed equipment; Analyzing and diagnosing incidents to resolve issues, occasionally collaborating with vendors and other professionals; Supporting installation and configuration of operating systems (MS-Windows 7/8/10/11 or their technological successors); Supporting installation and configuration of native user tools on devices (MS-Office Professional, MS Outlook, web browsers) or cloud-based tools (Office 365, Teams, OneDrive); Installing standard, client-approved, market-available software (antivirus agents, PDF readers, plug-ins, etc.); Installing specific applications or information systems, provided that procedures, manuals, or tutorials are supplied by PRODESP and, if necessary, with vendor or developer assistance; Identifying and troubleshooting cabling system issues, performing basic and occasional infrastructure network repairs—for example: crimping network cables and physically installing access “switches” into racks (without Recording, tracking, monitoring progress, and resolving service requests within the adopted incident management system, as implemented by the CONTRACTING PARTY; Documenting procedures for resolving known incidents and problems; Keeping the knowledge base up to date. **Specific Knowledge, Certificates, and Certifications Required:** Knowledge: Basic Linux operating systems; Knowledge: Advanced maintenance and configuration of Microsoft Windows 7 or later environments; Knowledge: Active Directory authentication technology; Knowledge: Office 365 and Office 2016 or later suite; Knowledge: Modem Desktop MD-100 (Microsoft 365); Knowledge: Computer networks—wired and wireless—TCP/IP protocol, wireless network encryption and security; Knowledge: Advanced hardware maintenance; Knowledge: Basic English for reading; **Essential Personal Attributes for This Role:** Clear and concise oral and written communication. **What We Offer:** Salary: R$ 2,400.00 Meal Allowance: R$20.00 per working day (20% PAT deduction); Transportation Voucher (6% deduction); SESC Membership; Life Insurance; Health Plan. GoGood Minimum Education Level: Bachelor’s Degree