Lead the team, guide and support staff in carrying out activities to ensure that processes comply with Institutional Standards and Health Surveillance requirements. Monitor employees’ adherence to established routines to ensure satisfaction of both internal and external customers, thereby preventing operational failures. **Responsibilities and Duties** * Lead and guide the team in performing routine activities; * Monitor and ensure the quality of processes and tasks performed across departments; * Identify needs and propose solutions for internal and external customers; * Contribute to the team’s continuous development; * Size teams, schedule work shifts, and distribute tasks; * Perform operational activities according to assigned service schedules; * Conduct daily inspections of beds and circulation areas to ensure organization and cleanliness; * Identify maintenance needs and notify the responsible person to issue a Service Order; * Monitor compliance with the Daily Activity Plan (DAP) and use of cleaning checklists; * Control, size, and distribute materials and supplies to avoid waste; * Verify and request supplies and linens according to weekly demand; * Monitor cleaning activities, laundry and waste collection, linen distribution, and bed release; * Supervise third-party companies, as needed, and inspect dispensers daily; * Report activities and incidents to Coordination/Supervision and record them in the shift handover logbook; * Perform other related duties as required. **Requirements and Qualifications** **MANDATORY TECHNICAL REQUIREMENTS** * Completed high school education; * Prior experience in this role. **PREFERRED TECHNICAL REQUIREMENTS** * Minimum of 1 year of experience as a team leader preferred; * Minimum of 6 months of experience in the hospital sector and/or hospitality services preferred; * Basic computer literacy; * Completion of leadership training. **Additional Information** **Transportation:** Commuter Pass; **Well-being:** Unimed medical and dental plan; Sesc partnership (clubs, lodges, and discounts); Droga Clara pharmacy network; **Financial Solutions:** Payroll-deductible loan from Sicoob; **Education:** Exclusive discounts and scholarships at Anhanguera University; **Recognition:** Vacation return bonus; **Meals:** Meal Allowance/Food Allowance of BRL 28.60 per working day; Are you looking for more than just a job? Do you wish to make a difference in people’s lives and contribute to a healthier, more humane future? At **Rede Mário Penna**, every professional is part of an inspiring story rooted in care, innovation, and compassion for others. Our mission goes far beyond delivering health solutions—we strive to transform lives through **humanized care**, **shared knowledge**, and practices grounded in **ethics, empathy**, and **excellence**. If you believe it is possible to make a difference through **commitment, transparency**, and **purpose**, this is your place. We recognize the value of every contribution, every voluntary gesture, and every act of support that helps sustain our mission. Join a team that cares with love and believes in the power of solidarity! Working at Rede Mário Penna is more than holding a job: **it means being part of a legacy of social transformation and care for life**.