The DaVita Way The DaVita Way means we dedicate our Minds, Hearts, and Hands to achieving our Mission, living our Values, and building a healthy Village. We care for one another with the same intensity with which we care for our patients. Interested? Join us and make a difference in your life and in the lives of our patients! Together, let’s build the world’s best health community! **Responsibilities and Duties** The Communications Specialist is responsible for supporting the development, execution, and optimization of service communication and marketing strategies—ensuring clear brand positioning, reputation strengthening, and direct support for business goals. This role operates broadly but with strong emphasis on communication leverage, patient experience, and measurable impact on results. It plays a leading role in connecting internal departments, operations, the commercial team, and external stakeholders—translating business needs into comprehensive, effective, and data-driven communication solutions. **Key Responsibilities** **Service Marketing & Positioning** * Support the development and implementation of service marketing strategies aligned with business objectives and brand guidelines. * Identify opportunities for differentiation, value communication, and strengthening perceptions of quality and experience. * Develop campaigns and materials that translate complex solutions into simple, compelling, and customer-focused messages. **Institutional Communication & Content Management** * Produce multi-format content (text, campaigns, executive presentations, commercial materials, videos, newsletters). * Ensure consistency of institutional narrative and standardization of communication across all touchpoints. * Manage internal and external communication channels, monitoring metrics and proposing continuous improvements. **Project Management & Strategic Execution** * Lead end-to-end communication and marketing projects: briefing, planning, scheduling, execution, and results delivery. * Coordinate vendors, agencies, and partners—ensuring quality, timelines, and budget adherence. * Conduct alignment and follow-up rituals among stakeholders, maintaining governance and transparency. **Commercial Leverage & Sales Support** * Create and optimize commercial support materials (pitch decks, one-pagers, case studies, service books). * Identify communication opportunities that drive conversion, retention, and customer expansion. * Support commercial teams in developing value narratives and preparing for strategic meetings. **Analysis, Metrics, and Business Impact** * Define KPIs for communication, marketing, and commercial performance. * Monitor campaign results, measure impact, and propose adjustments with an ROI-oriented perspective. * Produce executive reports to support strategic decision-making. **Requirements and Qualifications** * Bachelor’s degree or higher; * Proficiency in service marketing strategies. * Experience developing communication and commercial narratives. * Strong writing, copywriting, and content production skills. * Experience managing projects, KPIs, and tracking tools. * Knowledge of branding, marketing funnels, and customer journey mapping. * Tools: Adobe Creative Suite, marketing automation platforms, presentation tools, and digital analytics tools. * Advanced/Fluent English. **Additional Information** What do we offer? Health Insurance: To take care of your well-being and your family’s. "Because health matters most." Dental Insurance: So your smile stays always impeccable and beautiful. Transportation Allowance: To simplify your commute. Meal Allowance and Food Voucher: Because shopping is worth more than a thousand words. **Work Location:** Barra da Tijuca (Hybrid model: 1 day per week remote) **Working Hours:** 9:00 AM – 6:00 PM Greater Inclusion: Affirmative action position for people with disabilities. DaVita is a healthcare company delivering high-quality dialysis services across Brazil. We entered Brazil in 2015 and, by the following year, operated seven centers. Our dynamic and continuous growth strategy now includes over 100 centers. We are present in 17 states, serving over 20,000 patients with a team of more than 6,000 colleagues. Globally, we operate in 12 countries, caring for over 200,000 kidney patients across more than 3,000 dialysis centers. We operate within hospitals and clinics serving chronic patients, as well as a vascular access center. We uphold the Care Trifecta—a guiding principle driving continuous improvement in the lives of our patients, our colleagues, and our world. Our values reflect the DaVita Way and embody our daily commitment to excellence in service, integrity, teamwork, continuous improvement, personal fulfillment, and fun.