Customer Success

Description

**Customer Success (Focus on Student Support – EAD)** Modality: In-person Employment Type: CLT \| 44 hours per week **Compensation and Benefits** * Salary: R$ 1\.893,60 * Transportation Allowance * Meal Voucher * Study Grant of up to 70% (undergraduate and postgraduate) after 3 months **About the Opportunity** We are seeking a professional who enjoys interacting with people, pays close attention to service quality, and wishes to be part of students’ educational journey. This role is essential to ensuring a positive distance learning experience, directly contributing to student retention, engagement, and success. **Key Responsibilities** * Serve as the primary point of contact for students at the EAD center * Monitor the student’s journey from enrollment to graduation * Provide in-person, telephone, and digital support * Guide students on accessing the virtual learning environment and academic activities * Monitor student performance and engagement * Identify dropout risks and implement retention strategies * Support re-enrollment processes * Conduct satisfaction surveys and propose improvements * Assist in organizing in-person exams and events * Prepare follow-up reports * Collaborate with administrative, pedagogical, and technological teams **Requirements** * Completed or ongoing undergraduate degree (Administration, Pedagogy, Human Resources, Communication, or related fields) * Experience in customer or student support * Familiarity with digital tools (Microsoft Office or Google Workspace) **Preferred Qualifications** * Experience with EAD or academic routines * Knowledge of educational management systems **Profile We Seek** * Clear and empathetic communication * Active listening and student-centered focus * Organization and proactivity * Resilience and emotional intelligence * Results- and goal-oriented mindset * Strong teamwork skills **Working Hours** * Monday to Thursday: 12 PM to 9 PM * Friday: 11 AM to 8 PM * Saturday: 8 AM to 12 PM Compensation: R$1\.893,00 \- R$1\.893,01 per month Benefits: * Education Assistance * Food Allowance * Transportation Allowance Work Location: In-person