Job Summary: An opportunity to monitor team activities, analyze KPIs, and optimize processes within a company that values development and the future. Key Highlights: 1. Opportunity to grow within a forward-looking company. 2. Work by monitoring activities and improving processes. 3. We value diversity and different perspectives. We work tirelessly to connect people. Therefore, working at VERO is the ideal opportunity for those who enjoy challenges. More than that, it is an opportunity to gain knowledge and develop within a company that looks toward the future. Our COC team is growing—see more details about this position below. **Responsibilities and Duties** * Monitor team activities related to appointment rescheduling and customer visit confirmations; * Analyze KPIs and track the effectiveness of implemented procedures; * Review and improve processes within the assigned operational segment. **Requirements and Qualifications** * Completed high school education; * Basic computer skills; * Flexible availability for work hours; * Clear diction and quick response ability; * Customer service experience is a plus. **Additional Information** #### **Working Hours:** Monday to Friday, 8:00 AM to 6:00 PM; alternating Saturdays, 8:00 AM to 6:00 PM #### **We Offer:** * Performance-Based Bonus Program (PPR) * Medical and Dental Assistance * Flexible Benefits Program * Life Insurance * PAS (VERO Social Support Program) * One paid day off during your birthday month * Corporate University * Totalpass (Discounts at Gyms/Sports Facilities) * PCD Child Support Benefit * Employee Internet Plan This position is open to candidates with disabilities (PCDs). At VERO, we value Diversity because we believe it is essential to share ideas and diverse perspectives to ensure the representation our customers need! VERO values Privacy and Personal Data Protection. The candidate’s personal data will be processed in accordance with our Privacy Policy available on our website https://verointernet.com.br/politica\-de\-privacidade/, under the dedicated section “WHEN YOU APPLY FOR ONE OF OUR JOB OPENINGS”. We are **VERO**, Born from the combination of service quality and agile support to simplify the world for every customer. Today, VERO ranks among the largest broadband providers in the country, serving over one million subscribers. Our purpose is to lead the (r)evolution in customer experience—beyond connectivity alone. It’s not just about doing more, but about doing better. Our services serve as bridges enabling people to access knowledge, entertainment, and interactions with quality and speed. We know each person has their own world—and we pay close attention to what that world needs. **VERO—As Big As Your World!**