**Settings** ================= **17355 WP SUPPORT ANALYST JR** ================================ SIMPRESS CURITIBA, PR, BRAZIL**Market\-competitive salary** CLT On\-site LOW COMPLEXITY (SLA \- 40 business days) View other openings About us Click here to learn more about us: https://simpress.com.br/quem\-somos/ So, are you interested? Join us on this journey and become part of our SIMLOVERS team. Description * Respond to and document support requests initiated by clients’ users in the administrative system; * Classify requests according to urgency, based on client guidelines, and assign them to the appropriate service queue; * Inform the client if a request falls outside the agreed scope of services and guide them on next steps; * Provide telephone or remote access support, following established procedures, to deliver complete and satisfactory solutions; * Resolve issues related to unauthorized access, malware, and software reinstallation; * Process and route requests concerning telecommunications, infrastructure failures, service demands, equipment damage, data recovery, and other situations requiring on\-site presence; * Assist users with the use of software installed and registered in clients’ systems; * Ensure awareness of and compliance with contractual metrics agreed upon with clients; * Close resolved Service Desk tickets, recording solution details in the ticket management software; * Perform related or associated tasks. * Understand environmental aspects and impacts related to one’s activities, apply the company\'s established sustainable practices, and suggest, whenever possible, ideas aimed at improving SGI performance. * Identify and implement sustainability\-related actions within one’s area of responsibility. Requirements Mandatory: Networking systems Knowledge of applications and mobile devices. Knowledge of ticket management tools. Desirable: Advanced English Minimum education: Completed Bachelor\'s degree Benefits * Birthday Day Off: enjoy your special day however you like; * Profit Sharing: our PLR is semiannual and highly competitive. \#FocusOnResults * Referral Program: you’ll be rewarded $$ when you refer a friend to join our team or help bring in new business. Everyone wins! ;) * Health first: health and dental insurance + gym partnerships for you and your dependents; * Sim for All: we have squads focused on various important topics—you can join one to help transform the experience of our SIMLOVERS. * Sim Store: yes, an online store offering new and used devices (smartphones, laptops, tablets…) at payroll discounts; * Meal or Food Allowance: choose the card you prefer to receive your allowance... Observations We believe our business success lies in the diversity of our people—their experiences, knowledge, cultures, genders, ethnicities, religions, perspectives, and more. All our job openings are open to EVERYONE. Do you resonate with this value? Join our #SIMLOVERS / Simpress for ALL team! \=) Apply Now Powered by Privacy \& Terms \| Status \- © 2025 JobConvo