We are a multi-brand group operating in the sale of new and used vehicles, accessories, vehicle financing plans (consórcios), fleet management, insurance, and after-sales services through our network of dealerships, as well as vehicle rental (mobility). We are seeking a **Support Assistant** to **provide technical support to users, ensuring efficient operation of equipment, software, and systems used across the Group’s stores. Ensure business continuity by delivering prompt assistance, preventive and corrective maintenance, equipment configuration, and network support—contributing to productivity and information security within the Group.** If you are agile, customer-focused, and committed to excellence in results, join our ***team***! ***We are Grupo NewChase—and we grow together!*** **Responsibilities and Duties** * Provide on-site and remote technical support to users, resolving inquiries, incidents, and issues related to hardware, software, corporate systems, and systemic requirements of the Group’s brands. * Install, configure, and update software, operating systems, and corporate applications. * Perform preventive and corrective maintenance on equipment, computers, laptops, printers, peripherals, and other technological devices. * Assist in managing local store networks, monitoring connectivity, and configuring routers and network equipment. * Execute information security activities, including periodic backups, antivirus installation, and protection against cyber threats. * Deliver basic user training on proper use of software, systems, and IT procedures, as well as updating corporate systems and creating instructional manuals for troubleshooting and common questions. * Assemble and configure equipment—including computers, printers, and peripherals—to ensure operational readiness. * Collaborate with the IT team and other departments to identify improvements, optimize processes, and support technology initiatives. * Respect the needs, integrity, expectations, and privacy of our customers, colleagues, third parties, suppliers, communities, institutions, and government bodies—ensuring compliance with the Group’s Code of Ethics. * Keep your direct supervisor informed about progress on assigned tasks, proactively seeking solutions to problems encountered, enabling effective managerial oversight. * Uphold the Group’s image by avoiding inappropriate behavior in public while wearing the Group’s uniform or using Group vehicles—safeguarding the company’s reputation and assets. * Preserve equipment and tools provided for your role, committing to correct use of PPE (Personal Protective Equipment) and collective protective equipment, demonstrating care for Group assets to ensure resource sustainability. **Requirements and Qualifications** **If you:** * Have completed high school; * Hold a technical certification in Information Technology, Computer Networks, or related fields; * Are proficient in Microsoft Office (intermediate level); * Have foundational knowledge of computer assembly and maintenance. *The \#GrupoNewChase is where you belong!* **Additional qualifications considered advantageous if you:** * Are currently pursuing a bachelor’s degree in Information Technology, Computer Science, Computer Engineering, or related disciplines. **Additional Information** **What we offer:** * Market-competitive salary; * Health insurance plan; * Dental insurance plan; * Meal or food allowance; * Transportation allowance; * Life insurance; * WellHub (formerly Gympass)—available for up to 3 dependents; * No-cost telemedicine—available for spouse, children; * No-cost psychological counseling—available for spouse, children; * Discounts on undergraduate, graduate, MBA, and fully online English courses; * Corporate University; * Employee recognition program based on tenure; * Maternity care program. **WE ARE GRUPO NEWCHASE AND WE GROW TOGETHER** We are a national mobility group distinguished in the automotive market, with over 30 years of excellence in service and continuous growth. Our journey began in 1991 in Vitória da Conquista/BA, and today we operate across eight Brazilian states (Alagoas, Bahia, Ceará, Minas Gerais, Pará, Pernambuco, Sergipe, and Tocantins). Over the years, we have significantly expanded our operations, now operating more than 40 dealerships representing Toyota, Lexus, BMW, Mini, Audi, Volvo, Chery, Chevrolet, Hyundai, Volkswagen, and GNC Seminovos. Additionally, we operate the Customer Retention Center—the Group’s dedicated hub for digital strategy and performance monitoring. Explore our official website to learn more about our history: https://www.gruponewchase.com.br/. **HERE AT THE GROUP, YOU’LL FIND:** * A welcoming and diverse work environment; * Continuous professional and personal development; * Professional development programs. **JOIN US IN THIS JOURNEY!** Grupo NewChase stands out through its constant pursuit of innovation and human-centered values, focusing all efforts on a single purpose: “Deliver and provide our customers, employees, and partners with the best possible outcomes—recognized for our DNA of \#SpeedandQuality.” We are market leaders among all the automotive manufacturers we represent!