Service Desk

Description

Job Summary: Infosys Brazil is seeking Service Desk professionals to provide microcomputer support, resolve customer inquiries, and ensure SLA compliance. Key Highlights: 1. N1-level microcomputer support procedures 2. Actively resolving customer queries 3. Global engagement with customers and/or projects Infosys Brazil is looking for professionals with a Service Desk profile to join our team. Responsibilities: * Provide N1-level microcomputer (Service Desk) support procedures, implementing and improving processes to ensure deliverables; * Actively resolve customer queries while ensuring SLA compliance; * Provide 24/7 first-line support to end users; * Ensure proper documentation of interactions in the customer account; * Execute transactions according to established guidelines and deadlines. Requirements: * Experience in IT Support (hardware and software); * Experience with remote access and support; * Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, etc.); * Knowledge of Windows; * Familiarity with Information Security. Additional Information: Work Type: CLT, Flexible working hours. Benefits Package: Transportation Allowance, Meal Voucher, Life Insurance, Childcare Assistance, Funeral Assistance, Special Needs Child Assistance, Medical and Dental Plans. Career Path: Global engagement with national and international customers and/or projects.