We are recruiting for **Dr. Hair** to hire a **Receptionist / Customer Service Assistant**, who will serve as the primary point of contact for our patients, ensuring a welcoming, organized, and brand-excellence-aligned experience. If you are communicative, organized, proactive, and enjoy working with people, this opportunity is ideal for you! **Job Mission** To be responsible for the customer experience at the unit, guaranteeing excellence in service delivery, flawless operational organization, and support to administrative, financial, commercial, and marketing areas—acting as a true brand ambassador for Dr. Hair. **Key Objectives:** Provide welcoming, professional, and Dr. Hair–standard-aligned service from the very first contact. Ensure operational organization of the unit, including schedule management, document control, inventory, and physical environment. Contribute to commercial flow through follow-up, customer retention, and identification of opportunities. Ensure accuracy and organization in administrative and financial processes. Collaborate with other departments and participate in marketing, relationship-building, and operational support initiatives. **Core Responsibilities:** In-person, telephone, and WhatsApp customer service delivered with courtesy, professionalism, and efficiency. Full management of the clinic’s appointment schedule: bookings, confirmations, rescheduling, and cancellations. Ensure every interaction reflects Dr. Hair’s standards of excellence. **Medical Record and Document Management** Locate, organize, and archive medical records and forms in accordance with confidentiality protocols. Update patient registrations and prepare initial intake documentation. Issue invoices and contracts per internal guidelines. **Requirements and Qualifications:** Completed high school education (a technical degree in Administration, Secretarial Studies, or related fields is a plus). Experience in customer service (preferably in clinics or medical offices). Proficiency in computer applications, especially Excel and Word. Familiarity with management systems (CRM). Proficiency with WhatsApp Business and social media platforms. Basic administrative knowledge. Training in trichology and hair aesthetics will be provided. **Position Details:** Fixed salary: R$ 2.000,00 Aggressive performance bonuses: up to R$ 1.500,00 Benefits: Transportation allowance Work schedule: Rotating 6x1 shift (Monday to Saturday) Minimum Education Level: High School (Secondary Education)