Processing Agent

Description

Job Summary: We are seeking an organized and detail-oriented Processing Agent to join our Visa and Education department, providing technical support and customer service for immigration processes. Key Highlights: 1. Remote work with customer service and support 2. Focus on visa and education processes for immigration 3. Opportunity to develop technical and interpersonal skills **About Immi** Founded in 2012, Immi is a pioneer in visa and immigration consulting services in Canada, recognized for its close client relationships and effective communication. We respect your goals and recommend the best steps to maximize success in each process. **Job Description** We are seeking a **Processing Agent (customer service\+technical)** to work remotely in our Visa and Education department. The ideal candidate is organized, detail-oriented, and enjoys handling processes and challenges. **Main Responsibilities:** * Initiate customer service by sending initial guidance required to begin the process, and subsequently outlining application stages; * Provide customer support via email and phone, clarifying questions based on official information, receiving necessary documents, and following up on deadlines to expedite the process; * Conduct preliminary analysis of received documentation and advise customers on required adjustments; * Update the CRM (HubSpot) and Drive (Central File), managing customer folders; * Support the manager in defining the optimal application strategy for each customer’s case; * Prepare application materials, such as checklists, questionnaires, homework, etc.; * Complete immigration system forms according to the applicable program; * Perform administrative support tasks for the process manager; * Record, control, monitor, and implement corrective and preventive actions regarding process/departmental KPIs; * Participate in company-organized and promoted alignment meetings and training sessions; **Requirements:** * Completed undergraduate degree (Tourism, Business Administration, International Relations, or related fields); * Experience in customer relationship management; * Proven proficiency in Microsoft Office suite; * Strong written and verbal communication skills; * Familiarity with Google Workspace (Docs, Sheets, Slides); * Experience with CRM systems; * Experience in document analysis is a plus; * Intermediate English proficiency preferred; * Personal computer and suitable home office environment; * Availability Monday through Friday (44 hours per week); **Desired Skills:** * Organized and detail-oriented; * Proactive and capable of working independently; * Strong interpersonal skills and ability to collaborate effectively in a team; * Self-confidence; * Flexibility to manage and resolve unexpected issues; * Sense of priority, as urgent tasks may arise; * Sales orientation; **More About This Role** Employment Type: CLT (Consolidated Labor Laws) Work Schedule: Full-time position, up to 44 hours per week, Monday to Friday. Salary: R$ 2\.600,00 Benefits: * Meal allowance or food voucher ($28\.99 per working day per month); * Health insurance plan, available after probation period; Good luck! Job Type: Full-time/CLT Compensation: R$2\.600,00 per month Screening Question(s): * Do you have PROVEN experience in customer service? * Do you have PROVEN experience analyzing, organizing, and processing visa applications? * Do you have a personal computer and a suitable remote work environment? Education: * Completed undergraduate degree (Mandatory) Work Location: Remote