**Join us in making a difference at Enghouse — We are hiring a Junior Implementation Specialist!** At Enghouse, we are transforming how remote work and communications happen. We are an innovative, internationally renowned company and a leader in enterprise software solutions that shape the future of remote work, advanced visual computing, and software-defined networking communications. As a Canadian publicly traded company (TSX: ENGH), we are committed to continuous growth and success in all our endeavors. **Responsibilities:** * Serve as the primary point of contact for new customers during the implementation process. * Coordinate and manage the onboarding schedule, ensuring all steps are completed as planned. * Provide initial training and support to customers, helping them fully understand and utilize the features of our EMM product. * Collaborate with internal teams—including Sales, Technical Support, and Product Development—to resolve any issues or challenges that may arise during the implementation process. * Develop and update training materials and documentation to facilitate onboarding of new customers. Monitor and report onboarding progress, identifying areas for improvement and implementing solutions to optimize the process. * **Requirements:** * Currently pursuing or having completed a degree in Information Technology, Computer Science, Computer Engineering, or a related field. * Prior experience in onboarding, customer support, or related roles. * Intermediate knowledge of Enterprise Mobility Management (EMM) and related technologies is a plus. * Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users. * Proficiency in Microsoft Office suite. Proactive attitude and ability to work independently as well as collaboratively in a team environment. * Enghouse is an equal opportunity employer, and all qualified candidates will be considered for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We celebrate diversity and are committed to creating an inclusive environment for all employees. #LI-ES8