1\. Provide customer support via email, phone, and WhatsApp, addressing financial-related requests and escalating specific situations to responsible parties. 2\. Support franchisees of the Luiza Barcelos Group, ensuring clarity and courtesy in shared information. 3\. Assist in preparing and sending reports and information to customers and commercial representatives, contributing to monitoring financial transactions. 4\. Record receivable instruments and issue bank slips, ensuring correct execution of accounts receivable routines. 5\. Support analyses and calculations related to customer negotiations, as directed by leadership. 6\. Manage and account for credits arising from product returns, ensuring accurate recording of information. 7\. Assist in identifying opportunities for improvement in processes and systems used by the department. 8\. Support monitoring of delinquent customers, contributing to preventive actions and collection routines. 9\. Update reports, spreadsheets, and internal controls of the department, keeping information organized and up to date. 10\. Organize files, documents, and records of the department, ensuring control and easy access to information. 11\. Support execution of departmental processes, ensuring alignment with company guidelines and internal procedures. 12\. Comply with technical, quality, safety, environmental, and occupational health standards and procedures. 13\. Continuously update knowledge on routines, tools, and practices related to the finance area. 14\. Participate in training and development initiatives aimed at professional and technical improvement. 15\. Understand and act in accordance with the company's mission, values, policies, and objectives, respecting internal organizational and coexistence rules. 16\. Perform other duties related to the position, as directed by immediate leadership.
João Silva
Indeed · HR
João Silva
Indeed · HR
