Customer Service Assistant

Description

Job Summary: Customer service professional responsible for handling pickups, package tracking, complaints, and support across multiple channels, ensuring customer satisfaction. Key Highlights: 1. Multichannel customer service (phone, chat, social media) 2. Contacting various departments to resolve requests 3. Focus on communication and interpersonal relationships Unit: **Head Office I Contagem** **Address:** R. José Afonso Barbosa Melo, 145 \- Cinco, Contagem. **Working Hours:** Monday to Friday: 8:00 AM to 6:00 PM. We are Patrus Transportes, a company that values people as its greatest asset and puts passion into every detail. Eye-to-eye interaction is a core principle, and honoring our word serves as proof of transparency and responsibility. We constantly seek the best paths and remain committed to achieving optimal results. Are you interested and ready to join this team that works daily to keep Brazil moving—connecting industries and people? **Main Responsibilities:** * Customer service via phone: recording sales and return pickups, tracking shipments, handling complaints, delivery anticipation, and other related tasks; * Coordinating with other internal departments and branches to resolve day-to-day customer-related issues; * Customer service via chat and other social media platforms. **Technical Requirements:** * Completed high school education; * Computer literacy, including proficiency with applications such as Word, Excel, PowerPoint, Outlook, and internet browsing; * Ability to work effectively in teams; * Strong communication and interpersonal skills; * Responsibility and proactivity; * + Proactivity and ability to work independently. **Benefits:** * Unimed Health Plan * Dental Plan * On-site cafeteria * Transportation Allowance * Gympass * Baby Kit * School Kit * Christmas Kit * Private Pension Plan * Life Insurance **More than a transportation company—we are Patrus.** **Build your career with us!** Minimum Education Level: High School (Secondary Education)