IT Assistant

Description

Job Summary: In this role, you will be responsible for providing technical support to users, performing installation, configuration, maintenance, and repair of hardware, software, and networks, within an environment that values growth and diversity. Key Highlights: 1. Comprehensive technical support for users and systems 2. A growth-oriented environment that values interpersonal relationships and results 3. Opportunities for professionals with disabilities and/or rehabilitation beneficiaries **We seek individuals who embrace challenges.** In this role, you will be responsible for providing technical support to users, performing installation, configuration, maintenance, and repair of hardware, software, and networks. **Professionals with Disabilities and/or Rehabilitation Beneficiaries — Your Talent Is Precious to Us!** We are committed to building a diverse and inclusive talent pool. We believe true innovation stems from diversity and inclusion. Our mission is to simplify life through technology and connectivity, and to achieve this, we value every individual who contributes to our success. **We Cultivate a Growth-Oriented Environment:** Interpersonal relationships are highly valued. Determination to achieve results. Transparency in all our actions and communications. **Responsibilities and Duties** * **Ticket Handling:** Manage the primary IT ticket queue, triaging and resolving requests related to equipment, systems, and access. Dispatch tickets to Level 1 and Level 2 support queues. * **SIM Card Management:** Responsible for registration, shipment, and tracking of corporate SIM cards. * **Equipment Management:** Oversee equipment inventory, ensuring stock control and local user support; prepare, ship, and collect equipment via mail; draft delivery, return, and equipment accountability documents; install software; and prepare equipment for new users. * **Access Provisioning:** Support system access provisioning, Authenticator setup, and standard corporate tools. * **Asset Inventory:** Update and maintain asset inventory in the GLPI system (recording equipment receipts, disbursements, and movements). **Requirements and Qualifications** * Completed high school education; * Technical certification is desirable; * Undergraduate studies in IT or related fields (in progress) are a plus; * Prior experience in IT support and user assistance; * Basic knowledge of ticket management systems (e.g., GLPI); * Familiarity with software installation and equipment configuration; * Knowledge of Active Directory, access provisioning, and password resets; * Experience installing peripherals and printers; * Knowledge of hardware and maintenance of notebooks and desktops; * Familiarity with Google tools (a plus). **Additional Information** **Regarding benefits, we offer:** * Meal allowance; * Food allowance; * Transportation allowance or mobility assistance; * Health insurance; * Dental insurance; * Gympass; * Complimentary internet plans; * Partnership with SESI; * Educational partnership; * Day Off; * **Working hours:** Monday to Thursday, 8:00 AM to 6:00 PM; Friday, 8:00 AM to 5:00 PM * **Work location:** Rua Mato Grosso, No. 224, Barro Preto \- Belo Horizonte Nice to meet you — we are Brasil TecPar! **For over 30 years**, we have pursued the exciting mission of simplifying life through technology and connectivity, **transforming Brazil’s digital future.** We are a diverse team of tech-passionate talents united by our commitment to creating impactful solutions that improve people’s lives across the country. Recently, we took another significant step in our growth journey: the companies **Blink, Justweb, and Nova are now part of our ecosystem!** Together, we further expand our presence and capacity to transform connectivity across Brazil. We are recognized by the ABRINQ Foundation as a child-friendly company. Additionally, we hold certifications from ISO 27001, KINDNS, the Brazilian GHG Protocol Program, and Move for Good. By Q2 2025, we grew by 70.5% and have already connected over one million customers nationwide. Today, we have more than 4,000 TecFriends spread across eight states in Brazil. Every voice matters, and every idea is an opportunity to make a difference! Here, you’ll have the freedom and support to explore your passions, develop your skills, and reach your full potential. More than connecting — it’s about continuous evolution. Shall we go forward together? \#VemSerUmTecFriend