Job Summary: A professional to resolve complex issues in administrative systems, serve as a technical escalation point, and train help desk teams. Key Highlights: 1. Dynamic and innovative environment with growth opportunities 2. Solving complex problems and serving as a technical escalation point 3. Guiding and training teams to improve processes At **Inova BH**, we value and respect all individuals! We seek professionals committed to equality and strong collaborative spirit. We offer a dynamic, innovative environment with excellent opportunities for professional growth and development. If you are passionate about **new challenges**, possess the required qualifications, and are seeking new opportunities, join our team! Together, we will contribute to excellence in delivering our services — always with quality and commitment. We believe in inclusion and diversity; therefore, if you are a person with disability (PwD) and have questions about any of our positions, feel free to apply without hesitation. We are committed to accessibility and equal opportunity. We look forward to meeting dedicated professionals who are passionate about what they do! **Responsibilities and Duties** * Resolve complex issues related to administrative systems. * Serve as an escalation point for more difficult technical issues. * Monitor and track progress of critical tickets. * Ensure all issues are resolved efficiently and effectively. * Guide and train the help desk team, promoting best practices. * Identify opportunities for improvement in support processes. * Implement solutions that enhance efficiency and user satisfaction. * Promote company values: love, integrity, transparency, commitment, respect, and appreciation of the human being. **Requirements and Qualifications** * Completed high school education. * Minimum six (6) months of experience preferred. **DESIRED COMPETENCIES AND SKILLS FOR THIS ROLE:** * Advanced knowledge of Microsoft Office Suite. * Experience with ticketing and technical support systems. * Excellent communication and leadership skills. * Ability to effectively solve complex problems. * Organization, proactivity, and ability to work under pressure. **Additional Information** **All our positions are also open to people with disabilities (PwDs).** We value diversity and believe inclusion is a fundamental pillar for building a fairer, more humane, and welcoming workplace for everyone. **Pioneering Education in Brazil** This is the first Public-Private Partnership (PPP) project in the education sector in the country. An innovative initiative by the Belo Horizonte Municipal Government (PBH), in partnership with Inova BH — a company of the Transpes Group — transforming the lives of approximately 25,000 children, youth, and adults in the capital city of Minas Gerais. This project was conceived and implemented by the Municipal Department of Education through a public bidding process, resulting in the selection of Inova BH as the concessionaire responsible for its execution. With a firm 20-year commitment, we assumed responsibility for constructing and managing 63 schools, contributing to a more promising future for education. At Inova BH, we believe in the power of growth. We offer a dynamic and inspiring work environment that values the professional and personal development of every employee. Our commitment is grounded in our Values and Pillars, which guide all our actions. **Join us and be part of a transformation that makes history!**
João Silva
Indeed · HR
João Silva
Indeed · HR
