Systems Support Analyst N1 CLT Americana / SP Description Do you have experience providing system support and are seeking an opportunity to work for a solid and innovative company? Then this could be your chance! We are looking for a Systems Support Analyst N1 to join our team in Americana/SP. Responsibilities * Provide technical support to customers, resolving queries and potential system errors; * Handle requests via phone, email, or internal ticketing platform; * Identify and log incidents, tracking them until resolution; * Support the development team with technical information for problem analysis; * Contribute to continuous improvement of processes and customer experience; * Occasionally conduct on-site technical visits to regional customers. Requirements * Technical or undergraduate degree in IT (completed or in progress) — preferred; * Prior experience in system support (minimum 6 months); * Basic database knowledge (familiarity with SELECT statements); * Logical reasoning and ability to troubleshoot issues; * Strong communication skills, professional demeanor, and collaborative mindset. Benefits * On-site meal (self-service restaurant); * Health and dental insurance (50% covered by the company); * Career development plan based on performance. * **Working hours:** 08:00–17:48 Job type: Full-time CLT Salary: R$2,100.00–R$3,000.00 per month