Customer Support Analyst Description Are you from the technology field and looking for a new opportunity? This position is for you! We are seeking a Systems Support Analyst to provide user support and assistance, ensuring agile and effective solutions for issues related to systems, integrations, and functionalities. This professional will be responsible for analyzing support tickets, guiding customers, diagnosing errors, and contributing to the continuous improvement of customer service processes and software usage! If you are passionate about technology, have experience in support, and wish to grow alongside a solid and continuously evolving company, this opportunity is for you. Apply now! Responsibilities * User Support: Provide support via chat, email, and phone, registering and tracking support tickets. * Analysis and Diagnosis: Identify, analyze, and resolve low- to medium-complexity technical issues related to systems. * Customer Guidance: Assist customers in using system features, performing basic adjustments and necessary configurations. * Escalation: Forward complex tickets to responsible departments following technical criteria. * Documentation: Record solutions, recurring errors, and procedures used, contributing to the knowledge base. * Integrations: Support analysis of data flows between systems, APIs, and databases to identify inconsistencies. * Continuous Improvement: Participate in alignment meetings and contribute suggestions for improving customer service and the product. Requirements * Currently pursuing a Bachelor’s degree in Information Technology, Information Systems, Computer Science, or related fields. * Enterprise Resource Planning (ERP) / Customer Relationship Management (CRM) systems – basic level. * Databases (MySQL, SQL Server, PostgreSQL, Oracle) – basic commands. * Support tools. * Integrations and Automation Systems (Point-of-Sale [PDV], SAT, TEF; APIs). * Experience: 6 months to 1 year in technical support, customer service, or system/ERP support. * Valid Brazilian driver’s license (Category B); * Must reside in Campinas or Hortolândia. Benefits * Transportation allowance (bus); * Cost-of-living allowance (to be agreed upon); * Meal voucher / Food allowance on card; * Unimed health insurance (50% employer-paid). * **Working hours:** 08:00 – 17:48 * **Workdays:** Monday to Friday Employment type: Full-time CLT Salary: R$3,000.00 – R$3,500.00 per month