Field Service Director

Description

Summary: The Field Service Director will manage overall fleet performance, service account management, and enhance customer relationships to drive business growth and financial metrics. Highlights: 1. Lead fleet performance and service account management 2. Enhance customer relationships and influence new business generation 3. Drive financial metrics through team coordination **Job Description** **Who will you be working with?** The Field Service Director will manage the overall fleet performance and the Services Account management, in partnership with the Reliability Engineers, Engineering, Quality, Supply Chain, FPM, finance and commercial teams to support the business growth/sustainability and any service/reliability\-related topics, warranty claims, FMI execution, and inventory evaluation to support the fleet and our sales plan. The Service Leader in an MSA account will directly manage Field Engineers (TAs) Operations, Quality \& Continuous improvement, fleet performance and material management teams. **How will you make a difference?** As a member of the Service team, you will be responsible for sustain the growth trajectory in the region, in this role, you will be critical to enhance customer relationships and influence/persuade new opportunities and business generation. The Field Service Director will coordinate all team efforts toward increasing the financial metrics (orders/sales/EBIT) in sync with the Sales, Product/Business Growth, Proposal, and Finance Teams. **What do we want to know about you?** Basic Qualifications: * Bachelor's degree in Engineering preferred * Experience in an engineering, services reliability , customer account or leadership role * Must be able to travel about 50%\-60% of the time * Must be able to read/write/speak fluent English Desired Qualifications: * Experience in locomotive field services, supply chain, manufacturing, or maintenance positions. This role requires extensive locomotive product and technical knowledge from day one. * Successful previous leadership and/or manager roles * Experience in project management * Knowledge of locomotive service and customer operations * Demonstrated networking ability and influencing skills * Demonstrated ability to manage multiple priorities and deliver commitments on time * Strong oral and written communication skills, able to interface at all team levels \- internally and externally * Strong interpersonal and leadership skills * Commitment to customer satisfaction * Sound technical expertise and analytical skills. * Six Sigma Greenbelt and Blackbelt certifications are a plus. **What will your typical day look like?** * Manage internal and customer communication and reports regarding services\-related topics (fleet reliability performance, warranty) * Own the Services MSA contract and additional orders (along with the Sales Team), sales, and EBIT (along with the Programs \& OTR Team); * Provide recommendations and ensure inventory actions to support customer fleet and sales generation; * Provide recommendations to the Business Growth and Product Team to develop products and solutions aiming to support customer fleet and sales generation; * Mentor the Reliability Specialists team on the development of the reliability projects based on Methodology of Analysis and Solution of Problems, 6 Sigma, etc; * Network with Reliability, RM\&D, Engineering, Fleet Management, Quality, and Supply Chain Teams to identify and drive solutions to reliability issues. * Coordinate field tests/programs (FTONs and FMI) with Reliability, FPM, Engineering, Service Leaders, and GLO Program Management team; * Provide direction and leadership to drive for process improvements across all functions involved in the delivery of service\-related programs to the customer; * Be a champion of all aspects of service quality and technical delivery of projects; * Take a leadership role in the definition of elements and recommendations supporting the overall best interest of both the customer and the company. **Benefits:** At Wabtec, people come first. That’s why we ensure our employees feel valued and have the tools they need to thrive. By joining us, you will have access to a range of benefits designed to support your well\-being and development. Here’s what we offer to make you feel part of a company that supports your professional and personal journey: * Medical Assistance extended to dependents (spouse and children) * Dental Assistance extended to dependents (spouse and children) * Profit Sharing * Private Pension Plan * Meal Policy according to location * Life Insurance * Employee Assistance Program: psychological, legal, financial, and social support * Headspace – mental health app * Christmas Card or Basket for employees (based on location) * Christmas Gift for children up to 11 years old * Extended Maternity Leave * Program for Pregnant Women and Babies * Language Incentive Policy * Mentorship Programs and access to training platform * Wellhub * Pharmacy Assistance **Additional Information** **What could you accomplish in a place that puts People First?** At Wabtec, it’s not just about a job \- it’s about the impact you make. When our people come together, we’re Expanding the Possible by continuously improving what we do and how we do it \- for our clients and each other. If you’re ready to revolutionize how the world moves for future generations, Wabtec is the place for you. **Who are we?** Wabtec is a leading global provider of equipment, systems, digital solutions, and value\-added services for the freight and transit rail sectors. Drawing on more than 150 years of experience, we are leading the way in safety, efficiency, reliability, innovation, and productivity. Whether it’s freight, transit, ports, logistics, mining, industrial, or marine, our expertise, technologies, and people together – are accelerating the future of transportation. With roots that date back to George Westinghouse, Thomas Edison, and Louis Faiveley, Wabtec has always built technologies and implemented solutions for a variety of sectors that are critical to meeting the needs of customers and governments alike. Our global team of about 30,000 employees worldwide delivers performance that moves the world forward. We’re lifelong learners, obsessed with better. Learn more at www.WabtecCorp.com. **Culture powers us and the possibilities.** We believe the best ideas come from a mix of experiences and backgrounds. At Wabtec, we strive every day to create a place where everyone belongs. We’re building a culture where leadership, inclusion and your unique perspective fuel progress. We’re proud to be an Equal Opportunity Employer. We welcome talent of all backgrounds, experiences, and identities, including race, gender, age, disability, veteran status and more. Need accommodation? Just let us know \- we’ve got you.