PA Manager - Perdões

Description

Job Summary: Coordinate the team, manage goals, ensure compliance and service excellence for customers, develop employees, and pursue continuous growth. Key Highlights: 1. Team leadership and development 2. Strategic management of goals and results 3. Focus on service excellence and compliance **Description and Responsibilities:** **Working Hours:** 8 a.m. \- 5 p.m. **Level:** Supervision/Coordination **Employment Type:** Permanent – CLT * Achieve established goals by offering products and services aligned with customer expectations, equipping the team with relevant performance information; * Achieve goal plans, customer satisfaction, and loyalty in the short, medium, and long term; * Develop initiatives to expand the customer base and promote product and service sales; * Ensure all approved operations undergo analyses in accordance with established policies and regulations, supported by guarantees compatible with the business conducted; * Identify improvement opportunities and implement actions aimed at achieving institutional objectives; * Support the team in negotiating and closing more complex or larger-scale deals; * Guarantee service excellence and an outstanding customer experience; * Ensure branch processes comply with applicable regulations, policies, and current legislation; * Comply with requirements set forth by regulatory and supervisory bodies, as well as institutional policies; * Fulfill obligations under the Anti-Money Laundering Law; * Promote the professional development of team members; * Maintain delinquency indicators at minimum acceptable levels; * Cooperate with internal and external auditors, as well as Sicoob’s Internal Controls and Risk Management area. **Requirements:** * Completed undergraduate degree in Business Administration, Economics, Accounting, or related fields; * Postgraduate specialization in Commercial Management or related areas; * CPA 10 certification; * Proficiency in sales techniques; * Proficiency in negotiation of financial products and services; * Knowledge of financial institutions; * Familiarity with Central Bank (BACEN), Securities and Exchange Commission (CVM), and ANBIMA regulations; * Experience leading teams. Desirable: * CPA 20\. **Benefits:** Medical assistance, Dental assistance, Childcare allowance, Education allowance, Pharmacy allowance, Gympass, Profit-sharing program, Private pension plan, Life insurance, Meal voucher, Transportation voucher