Job Summary: Support analysts in software implementation to ensure project success and customer satisfaction, with a high level of supervision and guidance. Key Highlights: 1. Support in software implementation, following TOTVS methodology 2. Assistance with reports, presentations, and data loading into the system 3. Professional development in an inclusive and energizing environment **Technical Services Professional \- Jundiaí** ========================================= TOTVS \| Jundiaí \- SP \| Hybrid Job Description Role Mission Support analysts in software implementation for projects executed by the department—whether client engagements or internal TOTVS projects—with the objective of ensuring continuous learning, project success, and customer satisfaction for the assigned engagement. Responsibilities and Duties **WHAT YOU WILL DO:** **Support the team in low-complexity activities, with a high level of supervision and guidance, either on-site or remotely;*** **Support software implementation in projects executed by the department—whether client engagements or internal TOTVS projects (with a high level of guidance and supervision)—in accordance with the TOTVS Implementation Methodology and department-established processes;** * **Support the team in achieving departmental results and goals by completing assigned tasks and adhering to departmental processes and procedures;*** **Open support tickets with the Support team under supervision from more experienced analysts;** * **Assist the team in preparing reports, presentations, system data loads, and other operational departmental activities.** Requirements and Qualifications **WHAT WE EXPECT FROM YOU:** * Bachelor’s degree completed in a technology-related field; * Knowledge of corporate functional areas and business domains: Finance, HR, Accounting, Tax, Inventory, and Backoffice; * Organizational skills and proactivity; * Availability to work in a hybrid arrangement. Desirable Requirements **IT WOULD BE GREAT IF YOU HAD:** * Knowledge of TOTVS solutions. Salary Range To be determined Employment Type CLT Benefits * TOTVS Network University, a corporate university offering free content and certifications for every TOTVER; * +Saudáveis Program, supporting each TOTVER through advisory services and initiatives focused on physical, mental, and financial well-being; * +Vantagens Program, Latin America’s largest discount network, exclusively for TOTVERS; * +Cuidado Program, a personal support program for TOTVERS and their families, offering guidance across multiple specialties including psychology, social work, and pet consulting; * Einstein Conecta, a benefit providing free online medical consultations with physicians from Hospital Israelita Albert Einstein; * Health and dental insurance; * Meal and/or food allowance; * Transportation allowance and shuttle buses at select metro stations; * Extended maternity and paternity leave; * Nursing room; * Bicycle parking; * Changing rooms; * Life insurance; * Childcare allowance; * Private pension plan; * Office designed to foster creativity and productivity, featuring snack areas, game rooms, billiard tables, and relaxation lounges; * Gympass. About the Company As a technology industry leader, we are a community of nonconformists driven by innovation, autonomy, learning, and performance. Together, we create opportunities, transform futures, and share knowledge. Here, your professional development unfolds within an inclusive, respectful, and energizing environment—people empowering people! We pursue sustainable growth. Leveraging data and AI, we drive smarter, more efficient outcomes for our customers. Join us to innovate and build the future of technology. \#VemPraTOTVS \#SomosTOTVS