Job Summary: The Senior SRE Analyst will be responsible for ensuring the high availability, performance, and security of Elo’s payment systems, working with observability and automation. Key Highlights: 1. Expertise in high availability, performance, and security of payment systems 2. Focus on observability, automation, and resilient service architecture 3. Problem resolution through automation and production crisis management **About Elo** **We are a 100% Brazilian company!** Elo is one of the leading payment technology companies in Brazil. With over ten years of history and more than 43 million active cards in partnership with 38 issuers. With our uniquely Brazilian and innovative DNA, our mission is to foster digital payment inclusion in Brazil. We offer a comprehensive portfolio of credit, debit, prepaid, and specialized cards for individuals and businesses. Additionally, we design customized solutions for enterprises—whether through our tokenization and fraud prevention platforms, contactless payments via QR Code and NFC, or our specialized consulting services aimed at generating more business for our partners. We respect individuality and promote an inclusive culture that seeks equity and values diversity (e.g., Gender, Religion, PwD, LGBTQIAP+, Race and Ethnicity). All our job openings reflect this commitment. Want to learn more about Elo? Visit: https://www.elo.com.br/ Interested? Then come discover the challenge we have for you! **Our Site Reliability Engineering Team** We ensure that our payment systems operate with high availability, performance, and security. Our reliability engineers apply observability, automation, resilient architecture, and SRE best practices to guarantee that each service scales stably and predictably. **Responsibilities and Duties** As a **Senior SRE Analyst**, you will: * Support squads in infrastructure definition; * Support, develop, and implement solutions ensuring resilience, scalability, security, and availability for Elo’s new services; * Eliminate toil by building automation for development and self-healing capabilities across infrastructure and applications; * Manage hybrid environments, AWS, and Azure; * Resolve issues impacting our services using automation to prevent recurrence; * Collaborate on defining system metrics and observability dashboards for infrastructure and services; * Collaborate on defining infrastructure capacity testing; * Lead crisis management in production environments and conduct Post Mortems. **Requirements and Qualifications** For this challenge, we require you to: * Be familiar with Agile methodologies within a DevOps culture; * Embrace a "Automate Everything" mindset; * Be proficient in at least one programming language such as Java, Python, Node.js, or Go; * Have solid experience in container orchestration (Kubernetes); * Have solid experience in infrastructure automation and Infrastructure-as-Code (IaC); * Have solid experience creating reusable modules and providers in IaC tools such as Terraform, Crossplane, and Ansible; * Be fluent in Linux operating systems; * Demonstrate strong self-management skills; * Have 2+ years of experience with Cloud Providers (AWS and Azure); * Exhibit resilience when handling high-pressure situations; * Possess deep knowledge of TCP and HTTP protocols; * Have solid expertise in observability tools (Grafana, Prometheus, Jaeger, Datadog, Loki, etc.); * Have substantial experience in large-scale, mission-critical environments using open-source technologies; * Demonstrate ownership mentality and collaborative spirit as mandatory traits; * Have experience developing reliability indicators and dashboard models (SLI, SLO, and Error Budget). Additionally, the following would be advantageous: * Azure and AWS certifications; * CKA certification; * Knowledge of transactional environment architectures. **Additional Information** **To work at Elo, we seek people who:** * Demonstrate proactive attitudes and strive to exceed results; * Respond quickly to change, focusing on simplicity in execution; * Collaborate effectively in teams, sharing knowledge and recognizing the performance and importance of each colleague; * Value open dialogue and honest feedback; **These reflect our cultural pillars: “Play Together, Exceed Results, Innovate and Experiment, Customer-Centric, Play Fair”.** **At Elo, culture represents our Elo Way of Making Things Happen!** **Check out our benefits and perks:** * Profit Sharing Program (PPR); * Health Insurance (Bradesco – Co-payment); * Optional Dental Insurance (Bradesco); * Life Insurance (Banco do Brasil); * Optional Private Pension Plan (You may contribute up to 7.8% of your salary, with Elo matching between 100% and 200%, subject to plan rules); * Meal/Meal Allowance of R$1,800.00; * Free Balance of R$150.00 for use as credit; * Christmas Card worth R$850.00; * Home Office Allowance: R$200.00 for hybrid model and R$300.00 for fully remote model; * Mobility Allowance of R$400.00; * Free Parking; * Daycare Assistance for mothers and fathers; * Culture Allowance (to be used at theaters, cinemas, or bookstores); * Extended Parental Leave (for same-sex couples, fathers, adoptive parents, etc.); * Birthday Day Off; * Zenklub (Psychotherapy – up to 4 sessions per month fully covered by Elo); * WellHub and TotalPass (Network of gyms and studios for sports activities). **Important:** **Our company offers three work modalities: hybrid, on-site, and fully remote; however, the adopted work model may vary depending on the specific dynamics and needs of each department.** **Our office is located in Barueri/SP at Alameda Xingu, 512 – Alphaville Industrial.** We are one of the leading payment technology companies in Brazil, with over ten years of history and more than 43 million active cards in partnership with 38 issuers. With our uniquely Brazilian and innovative approach, our **mission is to foster digital payment inclusion in Brazil**. We offer a comprehensive portfolio of credit, debit, prepaid, and specialized cards for individuals and businesses. Additionally, we design customized solutions for enterprises—whether through our tokenization and fraud prevention platforms, contactless payments via QR Code and NFC, or our specialized consulting services aimed at generating more business for our partners. Want to learn more about us? Visit elo.com.br