Job Summary: Join us as a Provoker to lead teams, solve problems, and serve as the Customer Contact Point in a collaborative and challenging environment. Key Highlights: 1. Team leadership in a collaborative environment 2. Focus on operational problems and solutions 3. Acting as the Customer Contact Point If you share our purpose, have an appetite for challenges, and wish to play together while keeping your guard down in a collaborative environment where everyone acts with ownership, execution-oriented mindset, and without taking shortcuts, this is your place!! Join us on this journey as a **Provoker**, because now is the time to begin! **Responsibilities and Duties** **Responsibilities and Duties:** **Responsibilities** * Team leadership * Problems \& solutions * Operational escalations * Customer Contact Point * KPIs **Requirements and Qualifications** **Requirements and Qualifications:** **Main Requirements** * Bachelor’s degree in IT, IT Management, Computer Science, Computer Networks, Computer Engineering, or related fields; * Experience leading technical teams; * Experience managing Service Level and team productivity indicators; * Experience in operational management of complex customers; * Proficiency in Excel, ITSM tools, and BI tools; * Knowledge of hardware and software (maintenance); * Familiarity with ITIL methodology (certification is a plus); * ITIL Foundation v3 or v4 certification (desirable). **Additional Information** **Our Benefits:** **For Your Well-being and Quality of Life:** Meal or Food Allowance – to keep your energy up. Medical and Dental Assistance – because health is a priority. Life Insurance – for your security and peace of mind. Birthday Day Off – to enjoy your special day. Profit and Results Sharing – if the company wins, you win too! Transportation Allowance – to meet us at the office. Happy Holidays Bonus – a special year-end bonus to support your Christmas dinner. Zenklub – mental and emotional health care, including consultations with nutritionists. Wellhub – to balance body and mind through physical activities. OnHappy \- To enjoy weekends, holidays, or vacations! **For Your Growth and Learning:** Edu\-k – A content platform for your development. Leadership Academy – Internal training programs to prepare you as a leader. Galena \- A platform offering courses from top educational institutions across the country. **For Your Family:** Childcare Assistance – Support during your child’s early steps. More Family – Remote work for mothers up to 12 months after childbirth and for fathers during the first month. Dependent Allowance – Special benefit for children with disabilities. Baby Kit – A gift for new mothers or fathers. School Supplies – Assistance for purchasing school supplies for children up to 14 years old. Happy Kids – A celebration moment prepared with care at our office for children up to 10 years old. **Voke** is here to take care of you and your family! Don’t miss this opportunity to take the next step in your career. **Apply now** and show that you’re ready to embrace this challenge! **We Are Shaping the FUTURE — and you can be part of it!** We were born to drive change and transform the relationship with technology by creating smarter, more sustainable solutions for businesses, people, and the planet. **Our purpose is to enable a more conscious and innovative technology consumption.** **Business** We are a hardware ecosystem offering technology access solutions with a broad portfolio and high availability. As the national leader in hardware leasing under the *As a Service (HaaS)* model and in selling certified pre-owned technology equipment, we seek uncomplicated solutions that optimize the daily lives of businesses and individuals. **People** We believe in transforming technology consumption into something smarter, more accessible, and personalized. Our commitment is to deliver efficient services tailored to the unique needs of each individual, delivering a truly differentiated experience. **Sustainability** We are committed to the planet’s future. Through intelligent and responsible circular economy solutions, we reduce electronic waste and promote positive impact. To date, we have significantly contributed to reducing technological waste, proving that innovation and sustainability go hand in hand. If you share our purpose and seek exciting challenges, grow within a collaborative, innovative, and dynamic environment! Here, we value those who demonstrate **ownership mindset**, always **play as a team**, maintain **low guard**, and exhibit **hunger for challenges**. Our team consists of people who are **execution-oriented**, **do not take shortcuts**, and exercise strong **critical thinking** to achieve excellence. **Your place is here!** Join us and build the future with **YOUR CHAIR** in this team!
João Silva
Indeed · HR
João Silva
Indeed · HR
