Description: * High school diploma; * 2 years of experience in the field and at least 6 months as a team leader; * Basic computer skills; * Networks and computer maintenance; * Access transmission technologies and media / Twisted-pair cables and fiber optics; * Router and signal repeater configuration; * Structured cabling; * GPS system; * Driver’s license category B and defensive driving training. The following will be considered advantageous: * Currently pursuing a bachelor’s degree; * Availability for travel; * Google tools (Spreadsheets, Documents); * Knowledge of the city’s geography; * Embodying Brisanet Group’s organizational identity; * Ensuring compliance with departmental standards, processes, routines, and policies; * Leading and aligning the team through monitoring, training, feedback, task delegation, conflict resolution, motivational initiatives, performance evaluation, hiring requests, reassignment and/or termination requests, application of disciplinary measures, and other people management actions; * Promoting and internalizing the organizational culture within the team (Business, Mission, Vision, Values, and Strategy); * Monitoring and analyzing area performance indicators and defining short- and medium-term actions to improve deliverables; * Seeking innovations and improvements that increase productivity and performance in area activities; * Supporting audit processes when required; * Preparing and presenting results reports, forms, spreadsheets, or documents to leadership upon request; * Participating, when requested, in defining the area’s strategic and budgetary planning; * Actively participating in organizational meetings and commitments when requested; * Using individual and collective safety equipment when required; * Performing other duties related to the position according to area needs and leadership direction; * Supervising the productivity, compliance, and quality of procedures executed by direct reports; * Developing the team to achieve the required productivity and quality levels in managing field service teams; * Monitoring field service volume per region, ensuring execution within defined SLAs and developing strategies whenever anomalies arise; * Aligning field service priorities with the company’s client areas; * Ensuring compliance with processes defined by the Fleet Management department; * Evaluating resource and personnel requests submitted by direct reports; * Ensuring impartiality and accuracy in calculating employee commissions and productivity. 2512200202551928995