Job Summary: The Field Service Supervisor is responsible for developing and leading teams, monitoring productivity, ensuring service quality within defined SLAs, aligning priorities, and disseminating the organizational culture. Key Highlights: 1. Lead and develop field service teams 2. Monitor service productivity and quality 3. Align priorities and disseminate organizational culture We are looking for a **Field Service Supervisor** to develop the team so they can achieve the required productivity and quality in managing field service teams. Monitor the volume of field services per region, ensuring execution within defined SLAs and formulating strategies whenever anomalies arise. In addition, align field service priorities with the company’s client-facing departments. If you are an attentive professional who delights customers and possesses a strong sense of ownership, Brisanet is the place for you! Let’s sail toward the future! **\#VemSerBrisanet** **Responsibilities and Duties** * Embody the organizational identity of the Brisanet Group; * Ensure compliance with departmental standards, processes, routines, and policies; * Lead and seek alignment of your team through follow-ups, training, feedback, task delegation, conflict resolution, motivational actions, performance evaluation, hiring requests, reassignment and/or termination requests, application of disciplinary measures, and other people management actions; * Promote and internalize the organizational culture (Business, Mission, Vision, Values, and Strategy) within the team; * Monitor and analyze departmental performance indicators and define short- and medium-term actions to improve deliverables; * Seek innovations and improvements that enhance productivity and performance in departmental activities; * Participate in audit processes when required; * Prepare and present results reports, forms, spreadsheets, or documents to leadership as requested; * Participate in defining the department’s strategic and budgetary planning when requested; * Actively participate in organizational meetings and commitments when requested; * Use individual and collective safety equipment when required; * Perform other duties related to the position, according to departmental needs and leadership direction; * Supervise the productivity, compliance, and quality of procedures executed by direct reports; * Develop the team to achieve the required productivity and quality in managing field service teams; * Monitor the volume of field services per region, ensuring execution within defined SLAs and formulating strategies whenever anomalies arise; * Align field service priorities with the company’s client-facing departments; * Ensure compliance with processes defined by the Fleet Department; * Evaluate input and staffing requests made by direct reports; * Ensure impartiality and accuracy in calculating employee commissions and productivity. **Requirements and Qualifications** * Completed high school education; * 2 years of experience in the field and at least 6 months in a leadership role; * Basic computer skills; * Networks and computer maintenance; * Access transmission technologies and media / Twisted-pair cables and optical fiber; * Router and signal repeater configuration; * Structured cabling; * GPS systems; * Driver’s license class "B" and defensive driving certification. **Preferred qualifications:** * Currently pursuing a bachelor’s degree; * Availability for travel; * Google tools (Sheets, Docs); * Geographic knowledge of the city. **Additional Information** * Work culture that respects and values people; * Internal events covering diverse topics; * Collaborative environment that values personal and professional development; * Horizontal and vertical work environment—i.e., you are the protagonist of your career!; * Meal allowance (Headquarters via cafeteria; Branches via iFood); * Co-payment health plan; * Dental plan; * Life insurance; * Childcare allowance; * Dependent PCD allowance; * Payroll-deductible loan (after 6 months); * Discounts of up to 50% on Brisanet internet and BrisaMusic services; * Wellhub (Gympass); * Up to 60% discounts at higher education institutions. We have operated in the telecommunications sector for **27 years**, with a **mission to connect people and promote digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed broadband internet market** in the region. We are also a mobile telephony operator, experiencing increasingly significant growth. Our journey began in 1998 in Pereiro, a municipality in the interior of Ceará state. We were founded with the goal of **providing high-quality internet at affordable prices to small towns**. Today, we operate across all nine states of Northeast Brazil, delivering **cutting-edge connectivity—from rural areas to state capitals**—actively contributing to Brazil’s digital transformation.