Junior E-commerce Analyst - Luidar - Divinópolis

Description

Job Summary: This professional will support e-commerce operations, ensuring product updates, order tracking, customer support, and performance monitoring to drive online sales. Key Highlights: 1. Support e-commerce operations and ensure a positive customer experience. 2. Contribute to improvements and strategies to boost online sales. 3. Work for a company with 39 years in the market and ongoing growth. The **Luidar Paint Group** has been operating in the paint industry for 39 years and currently operates 43 stores across Minas Gerais. We are a human-centered company whose purpose is to bring convenience and trust to people who wish to protect and decorate their environments—thereby satisfying and exceeding the expectations of our customers, employees, investors, and suppliers. We are seeking new talents to join our team as **Junior E\-commerce Analyst**. The professional will be responsible for supporting e\-commerce operations, ensuring accurate product updates, order tracking, and delivering an excellent customer experience. They will also provide customer service support, assist in resolving requests, monitor e\-commerce performance, analyze results, and contribute to improvements and strategies aimed at boosting online sales. Join our team! **Job Responsibilities:** * Register, update, and maintain products on the website (descriptions, images, prices, and inventory); * Track orders placed via e\-commerce, ensuring proper workflow through to delivery; * Provide customer support for inquiries, exchanges, returns, and complaints; * Monitor virtual store performance (sales, visits, conversion), assisting in report generation; * Support the execution of promotional campaigns and digital marketing initiatives; * Ensure organization and standardization of information on the website; * Serve as liaison with internal departments (logistics, finance, marketing, and customer service); * Identify opportunities to improve the customer journey and e\-commerce processes; * Monitor basic performance indicators (KPIs)