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Job Summary: The Transportation Operations Specialist manages logistical execution, ensuring safety, quality, and performance for on-time deliveries with a focus on customer experience. Key Highlights: 1. Work to continuously improve service and safety levels. 2. Resolve issues promptly and make real-time decisions. 3. Maintain constant interaction with external and internal customers. **DESCRIPTION** --------------- Amazon Transportation Services (ATS) is seeking motivated individuals to help build a world-class logistics process that delivers goods on time and at optimal cost. Our team’s objective is to excel in managing transportation execution flowing through our logistics operations networks, specifically focused on carrier and process safety, quality, and performance. This role demands an ambitious individual. You will serve a critical function within our transportation operations, working to continuously improve service levels while upholding safety standards across our facilities. This helps ensure commitments made to our valued customers are consistently fulfilled. A Transportation Operations Specialist facilitates information flow among stakeholders (carriers/hubs/warehouses) and resolves any potential issues affecting customer experience and business continuity. Additionally, you will work externally with Sort Center/Carrier relationships, ensuring vehicles depart the SC to deliver customer orders as promised. You will also monitor fleet arrivals and address any possible issues occurring during the full middle-mile transportation cycle between Amazon operations. As a Transportation Specialist, you will be challenged to resolve issues promptly by researching and consulting internal tools and making real-time decisions. You must understand requirements and analyze data, identify trends, and drive customer experience improvements without compromising timeliness. Basic logistics knowledge, clear written and verbal communication skills, are also required. You should be able to conceptualize process improvements and diligently see them through to completion. Our inclusive culture empowers Amazonians to deliver the best results for our customers. We not only celebrate workforce diversity but also diverse ways of working. If you require an accommodation for the interview or onboarding process, please inform our team and we will connect you with our accommodations team. This role operates on a 3x2 shift schedule from 6 AM to 6 PM. Key job responsibilities Constant interaction with various external customers (carriers, suppliers, etc.) and internal customers (WHS, Planning, Fulfillment Centers, Sort Centers, Delivery Stations, etc.). Ability to extract data from multiple databases using Excel, Access, SQL, and/or other data management systems to generate reports and analyses as needed. Understand and develop team performance metrics, contributing to maintaining and driving results. Must quickly grasp the business impact of trends and make data-driven decisions. Must systematically escalate problems or data/information variances to relevant owners and teams, and follow through on resolutions to ensure delivery. Work under tight time constraints to meet critical business needs while measuring and identifying performed activities. Excellent verbal and written communication skills to craft narratives describing weekly findings and goal variances, and present them in review forums. Support vehicle arrival monitoring, correct vehicle allocation at required loading times to appropriate docks, adhering to all Amazon safety standards. Respond to vehicle scheduling activities. Prioritize and assign vehicles to docks. A day in the life The Ops Lead is the primary transportation contact within a distribution center/sort center. They serve as the guardian of safety and quality for all inbound and outbound movements within Amazon facilities. They ensure routine execution and excellence in metric outcomes. They analyze even minor deviations to prevent quality and safety issues. They escalate potential service risks to leadership and guarantee smooth vehicle entry and exit without bottlenecks. **BASIC QUALIFICATIONS** ------------------------ * 1+ years of customer-facing environment, warehousing, logistics or manufacturing experience * Experience with Microsoft Office products and applications * Experience with Excel **PREFERRED QUALIFICATIONS** ---------------------------- * Bachelor's degree, Intermediate English proficiency, Experience with quality analysis tools (5 Whys, Pareto Analysis, Ishikawa, etc.) Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how\-we\-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
