Company Description We are a company that values teamwork, as through collaboration we can learn and achieve the best results. We welcome and value ideas to positively transform our realities. Our commitment to Diversity & Inclusion: Diversity & Inclusion at Accor means welcoming everyone and respecting their differences, prioritizing only qualities and skills when expanding employment and development opportunities. Our ambition is to provide purposeful employment, a welcoming culture, excellent working conditions, and to foster the development of all individuals, including persons with disabilities. Please do not hesitate to inform us of any specific needs you may have so that we can take them into account. Why work for Accor? We are much more than a global leader. Be welcome just as you are—and you’ll find a job and a brand that match your personality. We support your daily growth and learning, ensuring your work brings purpose to your life, so that throughout your journey with us, you can continue exploring Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write—and together, we can imagine tomorrow’s hospitality. Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS Job Description Ensure high-quality guest experience before, during, and after their stay, delivering personalized service to foster loyalty. Offer guests the choice between independence and assistance by identifying their profile and adapting service accordingly. * Attend the daily briefing to receive the day’s information. * Review the previous shift’s log to verify pending tasks to be completed during your shift. Ensure all pending items are properly documented. * Establish warm, elegant, and personalized relationships with guests, acting as a service facilitator throughout their stay. * Manage the entire guest welcome process, personalizing service from arrival at the hotel (opening the vehicle door, assisting with luggage, escorting guests to reception, performing check-in, accompanying them to their room, briefing them on hotel facilities, encouraging social interaction opportunities, and conducting check-out). * Greet guests cordially, maintain eye contact, and address them by name. * Be responsible for the hotel cash register—whether shared or individual—following established control procedures. * Operate the system and input relevant guest information. * Operate the room key system and card/TEF machines. * Handle telephone calls in accordance with brand standards. * Ensure guest satisfaction (RPS) through continuous improvement actions based on guest experiences. * Optimize revenue by promoting upselling and contributing to the hotel’s profitability. * Resolve daily room discrepancies. * Act as the liaison between guests and internal departments, handling and routing all guest requests to the responsible areas, and performing follow-up to meet guest expectations. Qualifications **EDUCATION:** High School Diploma **Desirable** Currently pursuing higher education **COURSES:** Hospitality, Tourism, Business Administration, or related fields **LANGUAGES** **PROFICIENCY LEVEL** * Portuguese (Fluent) * English (Intermediate) * Spanish (Intermediate) Additional Information ACCOR REQUIRED COMPETENCIES * Self-confidence * Initiative/Proactivity * Communication * Team spirit * Business awareness and continuous improvement